Description
Nuvella Haven Care is seeking an experienced Program Manager / Clinical Operations Manager to oversee a specialized hospital-to-community transition program supporting adults with developmental disabilities and Complex Service Needs (CSN).
This program supports individuals transitioning from hospitals and institutional settings into community-based living environments. Many individuals may present with developmental disabilities, mental health diagnoses, behavioural challenges, addiction histories, forensic involvement, trauma backgrounds, and complex medical needs.
This role is responsible for ensuring safe transitions, high-quality service delivery, staffing oversight, risk management, clinical coordination, and long-term community stabilization.
KEY RESPONSIBILITIES
Operational Leadership
- Lead day-to-day program operations
- Ensure quality service delivery across all residences
- Supervise Team Leads, Complex Needs Coordinators, and frontline staff
- Monitor staffing levels and contingency planning
- Ensure compliance with PDD and contractual obligations
Hospital Transition Oversight
- Oversee hospital discharge planning
- Participate in transition planning meetings
- Ensure community supports are in place before discharge
- Monitor stabilization outcomes and readmission risks
Clinical & Behavioural Coordination
- Collaborate with physicians, psychiatrists, nurses, psychologists, occupational therapists, and behaviour specialists
- Review complex cases and escalation concerns
- Ensure implementation of positive behaviour support strategies
Family & Stakeholder Engagement
- Act as liaison between families, guardians, hospitals, Alberta Health Services, and community partners
- Facilitate case conferences and service planning meetings
Quality Assurance & Compliance
- Monitor incident reporting
- Conduct service audits
- Support accreditation requirements
- Ensure documentation standards are maintained
QUALIFICATIONS
Required:
- Bachelor's degree in Social Work, Nursing, Psychology, Human Services, Disability Studies, Rehabilitation, or related field
- Minimum 5 years leadership experience
- Minimum 3 years supporting individuals with developmental disabilities and complex needs
- Experience supervising multidisciplinary teams
- Experience working with hospitals, AHS, PDD, or community living organizations
- Valid Class 5 driver's licence
Preferred:
- Experience with Complex Service Needs (CSN)
- Community living management experience
- Behavioural support experience
- Mental health and addiction experience
- Accreditation and quality assurance experience
Pay: $85,000.00-$92,000.00 per year
Work Location: In person
