Company Overview
Reefer Sales & Support has built a strong reputation over the past 37+ years as a leading provider of temperature-managed transportation hardware, equipment, service, and support across. We are dedicated to delivering innovative solutions and exceptional customer service in the logistics and transportation industry.
Job Overview
We are seeking a dynamic Coordination & Support Specialist to join our Telematics team. In this role, you will be the vital link ensuring seamless communication between telematics systems, hardware, and our support teams. Your energetic approach will drive efficient troubleshooting, system coordination, and technical support for our telematics infrastructure, helping us maintain top-tier service standards.
This role is responsible for coordinating day-to-day telematics support activities, managing customer and internal requests, supporting customer onboarding, assisting with device commissioning and activation, maintaining accurate system records, and coordinating with internal departments and vendor partners to resolve telematics-related issues. The successful candidate will be organized, customer-focused, technically capable, and comfortable working across multiple systems, teams, and priorities in a fast-paced service environment.
Key Responsibilities
- Monitor and respond to incoming customer support emails and internal telematics requests.
- Create, update, and track support cases in Salesforce or other internal systems.
- Assist with new customer onboarding, including account setup, user access, unit profile creation, and basic portal configuration.
- Support commissioning and activation of telematics devices by confirming unit details, device serial numbers, customer profiles, and reporting status.
- Coordinate with shop, mobile service, sales, administration, billing, warranty, and vendor support teams to help resolve customer issues.
- Review daily or weekly fleet health reports and escalate non-reporting units, alarm concerns, configuration issues, or data discrepancies as required.
- Help maintain telematics billing records by updating customer lists, unit counts, activation dates, cancellation requests, and related notes.
- Prepare basic reports, summaries, and follow-up notes for customers, technicians, sales representatives, and management.
Qualifications
- High school diploma required; post-secondary education in business, technology, logistics, automotive, transportation, or a related field is an asset.
- Strong computer skills, including Microsoft Outlook, Excel, Word, and web-based business systems.
- Excellent written and verbal communication skills with a professional customer service approach.
- Strong attention to detail and the ability to accurately enter, review, and maintain data.
- Ability to prioritize tasks, follow procedures, and manage multiple requests in a fast-paced environment.
- Knowledge of, or strong interest in, fleet technology, refrigeration equipment, connected devices, diagnostics, transportation operations, or service coordination.
- Previous experience in customer service, dispatch, administration, technical support, transportation, automotive/truck service, or fleet operations is preferred.
- Experience with Salesforce, telematics platforms, or similar systems is considered an asset.
Skills and Attributes
- Customer-focused and comfortable communicating with both internal teams and external customers.
- Organized, reliable, and able to follow up on open items until they are resolved.
- Technically capable and willing to continue building knowledge of telematics systems, support processes, troubleshooting methods, and customer workflows.
- Strong problem-solving skills with the ability to ask clear questions and gather accurate information.
- Comfortable working with spreadsheets, reports, service records, and case notes.
- Team-oriented, adaptable, and willing to support a variety of operational tasks as business needs change
Training and Development
The successful candidate will receive product and process training to support telematics account management, customer support workflows, Salesforce case handling, device commissioning support, fleet health monitoring, reporting, billing coordination, and the operation of key telematics platforms used by refrigerated transportation customers.
What We Offer
- Opportunity to learn and grow within a specialized fleet technology and service support environment.
- Exposure to telematics systems, refrigerated transport technology, customer operations, service coordination, and reporting.
- Supportive team environment with structured training and day-to-day mentorship.
- Opportunity to build technical, administrative, customer service, and operational coordination skills.
Salary Range: $60,000 - $65,000, depending on experience
Shift: Monday-Friday, times to be mutually agreed upon, fully on-site.
The above salary range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and proven experience. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
This role includes competitive compensation and eligible benefits (medical, dental, vision) after completing your probationary period of (3) months of active employment.
We are proud to be an equal opportunity employer. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, disability status, or any other applicable characteristics protected by law.
Accommodation is available on request for candidates taking part in all aspects of the selection process. Information received relating to accommodation will be addressed confidentially.
Please note: All employment offers are conditional upon the successful completion of reference checks, employment verification, and any background screening requirements applicable to the position, including a standard criminal record check and driver's abstract where required.
Join us as a Coordination & Support Specialist in our Telematics Department and be part of a vibrant team committed to delivering innovative transportation solutions. Your expertise will help ensure our telematics systems operate smoothly - driving success for our clients and supporting our company’s growth.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Ability to commute/relocate:
- Brampton, ON L6T 0B5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This is a fully in-person role. You are able to work on-site, Monday-Friday? Y/N
Education:
Experience:
- Salesforce: 1 year (preferred)
Work Location: In person
