Customer Service Representative/Office Assistant
Research Psychologists Press, Inc.
London, ON

Research Psychologists Press, Inc (RPP, or SIGMA Assessment Systems internationally) is looking for a Customer Service Representative/Office Assistant to help our customers get the information they need, and to assist our office manager in keeping our office running smoothly as we grow.

This is a great place to work. Our office culture is friendly and free from interpersonal drama. We hire smart, effective, kind people. We treat them well and pay them fairly. Many of our employees have been with us for over 15 years.

After training and learning our systems, the successful candidate will be given opportunities to manage projects and influence important client outcomes. There is room for advancement with this position. RPP’s current office manager started in the same job we’re hiring for right now. She now manages some of our most important projects and leads our customer support team. The successful candidate will report directly to our office manager and help with the tasks listed above and below.

To start, the successful candidate will do the following:

  • Represent the company to clients in a positive, accurate, and professional manner through phone and email communication
  • Learn our software and online testing systems, to support clients and take orders
  • Proofread/edit files and content, update formatting in Word and PowerPoint
  • Print/scan files as required
  • Manage and track internal projects
  • Book and reserve things like flights, trains, hotels, and catering
  • Package and ship orders
  • Proofread/edit files and content, update formatting in Word and PowerPoint

Roles and responsibilities that may be added

  • Prepare client materials
  • Client relationship management
  • Post web content / SEO management
  • Assist with restructuring of web pages
  • Assist with the managing of group projects
  • Assist with project planning

Qualifications

  • University/College diploma. A Bachelor’s degree in Psychology considered an asset.
  • 2 years-experience in administrative role

Competencies

  • Superb organizational skills with strong emphasis on attention to detail
  • Excellent communication and interpersonal skills with an outstanding approach to customer service
  • Strong computer skills with proficiency in Microsoft suite, specifically Word and PowerPoint
  • Dependable, with a strong work ethic and passion to learn
  • Ability to take the initiative, prioritize and manage time effectively
  • Ability to work both independently, and as part of a team
  • Self-discipline to ensure projects are completed in a timely manner

Hours: 9-5

Compensation: $18-20/hour depending on experience

What makes RPP a great place to work:

  • A respectful, professional environment where your input is valued
  • We’re family-friendly with excellent work/life balance
  • 2 weeks paid vacation to start, additional paid time off around Christmas
  • Benefits
  • Room for advancement and promotion as we continue to grow, limited only by your drive and abilities

About Us

For over 50 years, RPP/SIGMA has developed psychological assessments and offered related consulting services, with a focus on business applications of psychology (such as leadership development and employee selection). We provide information that influences some of life’s biggest decisions, for millions of people, and we work with some of the biggest corporations and most impactful government agencies, world-wide.

RPP offers the opportunity to work in an engaging, challenging, and growing business with other talented individuals. We enjoy our jobs, and it shows! Our size and structure give us a degree of flexibility which is usually not possible in very large organizations.

If you’re looking for a rewarding job opportunity, join our talented team of professionals.

Job Type: Full-time

Salary: $18.00 to $20.00 /hour

Experience:

  • administrative/customer service: 2 years (Required)

Education:

  • Bachelor's Degree (Preferred)