Term: 1 Year.
The Course Production Group Manager* (referred to here as The Manager) reporting to the Senior Production Manager, is one of potentially multiple managers responsible for overseeing and leading the work of a functional group within the Course Production team, engaged in the design, development and maintenance of online courses at CEL. The Manager assigns group staff to tasks/projects, provides appropriate guidance and direction, monitors progress and manages performance accordingly. The Manager implements work systems, procedures and standards to enable and encourage the group to meet departmental productivity and quality goals. This opportunity is for the role of Course Production Manager, (Learning Management System/Quality Assurance Specialist).
Provides leadership and direction to a group of Course Production staff, including fostering collegial and productive working relationships within the larger department
Manages and evaluates performance, coaches for success, and provides re-training to team members as needed, including the completion of annual performance appraisals for staff
Ensures group staff stay current on production techniques, best practice, and emerging trends within the industry;
Leads the recruitment – with input from Senior Production Manager - and on-boarding of new group staff, ensuring the successful integration of new staff members into the existing team
Identifies development opportunities and creates development plans that will enable employee growth and enhance performance
Provides advice and guidance to group staff within the framework of UW policies and procedures
Assigns group staff to tasks/projects, and adjusts resourcing throughout the project lifecycle as needed
Tracks and monitors the (high level) progress of tasks/projects, provides guidance to group staff as required throughout the project lifecycle, and management oversight at key milestones
Ensures projects are completed in such a way as to meet departmental productivity and quality goals, coordinating priorities and practices with other Course Production group managers as necessary
Provides regular status updates to Senior Production Manager, flags at-risk projects and raises any issues that require escalation/intervention
Plans and facilitates group meetings
Liaises with other CEL managers/staff as needed (e.g., Technical Support, Learning Design Manager, Online Learning Consultants, etc.)
Reviews group processes on a continuous basis to identify opportunities for improvements and efficiencies
Provides input on long term staffing needs and work plan based on work volume to Senior Production Manager
Advises on software and hardware requirements, timing and budget to meet group needs
Maybe be required to coordinate production equipment loans to course authors (microphones etc.) depending upon position
Ensures established course development/maintenance processes, procedures and production standards are followed to meet departmental productivity and quality goals
Provides input and best practice recommendations to Senior Production Manager regarding improvements to production practices; coordinates change in process with other Course Production group managers
Maybe required to contribute to the dissemination of CEL’s production practices to groups within the university and beyond
Degree or diploma required, or equivalent education and experience
Specialized training in staff management is preferred
Minimum 1 year of responsible leadership experience in management, supervisory, or project management positions
Minimum 3 years of progressive experience in web development, digital media production, or other relevant field may be required (depending upon position)
Project management experience, leading course or educationally-related development projects in a higher education setting preferred
Previous experience working within a STEM teaching/learning context may be required (depending upon position)
Previous experience developing/delivering online courses using an enterprise level Learning Management System may be required (depending upon position)
Outstanding interpersonal relationship building and employee coaching/development skills
Ability to provide direction to skilled and creative staff
Superior organizational management skills
Superior communication skills and demonstrated ability to work as part of a team
Strong overall project management and planning skills, along with knowledge of related software tools
Ability to assess project needs and deploy staff most effectively to meet objectives
A keen ability to problem solve and creatively identify effective and efficient solutions in complex systems and processes
Sensitivity to the challenges of working with various stakeholders in an institutional setting; Skilled mediator able to resolve internal and external issues
Ability to balance/advocate for staff needs and overall operational needs and goals of the unit and university
Knowledge of wide range of digital media production practices for teaching and learning an asset (depending upon position)
Familiarity with instructional design for online learning, user experience design, and universal design an asset (depending upon position)
Vaccination Requirement Statement:
Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.
The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/
Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.
The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
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