CARE COORDINATOR (CUSTOMER SERVICE REPRESENTATIVE) - MONTRÉAL MOLSON
Established in Quebec since 1982, Physiothérapie Universelle stands out for its involvement with its patients, its diversity of human character, and its dynamic and committed multidisciplinary teams.
We are proud of our therapists’ passion and the quality of treatments offered throughout an expanded network of over 25 clinics in the Greater Montreal area. Our group has recently become affiliated with the Lifemark family, one of the most reliable rehabilitation service providers in Canada. In total, it includes over 4000 employees, clinicians, and highly qualified medical specialists in more than 200 locations.
Our mission is to provide every client with personalized and adapted healthcare solutions, tailored to their condition, to help them resume or maintain an active lifestyle.
Join us to make a difference!
WHAT WE SEEK:
A caring, dynamic person who enjoys challenges and teamwork! And…
Provides superior customer service
Handles multiple files simultaneously; manages priorities
Demonstrates thoroughness and attention to detail
Enjoys and participates in teamwork
Is computer literate (use of Office 365 and electronic file management software)
Possesses good abilities to adapt and learn new skills
Has experience in a similar position (an asset)
Is bilingual, fluent in English/French
WHAT WE OFFER:
More than just a job, in an environment of respect, active listening, and well-being!
A rewarding job within a multidisciplinary team
A pleasant work environment where everyone does their job effectively and gets opportunities to excel
Innovative projects and challenges
Activities among colleagues
A flexible group insurance program, including vision and dental, and numerous social benefits
Opportunities for advancement
DESCRIPTION OF RESPONSIBILITIES:
Welcomes clients/patients and other visitors, both on the telephone and at the reception desk
Promotes the company and the quality of treatments offered to clients
Ensures the effective application of the company's operational procedures
Sends follow-up reminders to clients
Informs clients about services offered, their course of treatment, or any administrative procedures associated with their file
Schedules and confirms appointments; manages the schedules of various stakeholders
Participates in the smooth running of the clinic
Creates new files and classifies them; performs general filing
Inputs various patient/client data into the computer system
Invoices and collects payments for visits
Ensures the transmission of calls and messages
INFORMATION ABOUT THE POSITION:
Work Location: Montréal, Molson
Start date: August 2021
Contract type: Permanent
Work schedule: Full time over 4 days - Monday to Thursday - Flexibility required to work evenings from Monday to Thursday (until 8pm)