1500 Avenue Rd, Toronto, Ontario, M5M 3X2
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service
Acknowledge all customers approaching the Pharmacy, offer assistance promptly and in a courteous and professional manner
Practice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of • Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice
Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions, over the counter/behind the counter products and all health related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage
Practice to full extent of expanded scope with Professional Services, within your capability
Be clearly identifiable to the public
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other health care professionals within the circle of care to provide optimal customer care
Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records
Promote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.
Provide timely and positive resolutions to customer needs and requests from other healthcare providers
Promote Pharmacy campaigns, programs and services as appropriate
Workflow and Inventory Management
Control access to the dispensary with respect to inventory and patient confidentiality
Review and maintain Workflow Queues on a daily basis
Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
Review of stock to identify expired inventory
Oversight of current stock levels and medication orders from wholesaler
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies as necessary is completed
Ensure proper preparation, packaging, distribution and storage of all inventory including those that require special handling and training, these could include but are not limited to vaccines, serums, biological and other drugs and pharmaceuticals
Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
Ensure inventory is placed in appropriate areas
At shift change, communicate all outstanding issues to corresponding team members
Ensure all Pharmacy team members are in compliance with the uniform policy
Involvement with financial reports as appropriate
Identify and report business-building opportunities, both internally and externally, and action where appropriate
Read and action store communications on in-store web
File incident reports when any customer or staff medication or privacy incidents occur (actual, and near-misses)
Leadership & Supervision
Ensure pharmacy team works cohesively to complete necessary activities
Support ongoing training for all Pharmacy team members
Education & Professional Licensing
Valid license to practice in the province
Experience, Skills & Qualifications
Independent thinking and decision making - makes decisions when dealing with issues or problems
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
Proven ability to drive and build the business, lead by example and support enterprise programs
Prioritize activities quickly in response to changing initiatives
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Superior customer relations skills and a strong sense of professionalism
Strong problem-solving skills including experience formulating and executing action plans
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment for all colleagues
Complete mandatory training and voluntary continuing education workshops, as needed
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.