Permanent, Full Time (35 hours per week) Unionized Position
Black Creek CHC is a community-based primary care organization that is committed to addressing the social determinants of health in a client-centered, equity driven manner. In addition to delivering comprehensive primary health care to registered clients of our Centre, we are expanding our services to primary care providers across North York. We are seeking a Healthcare Navigator to join our team and participate in the coordination of care for medically and socially complex clients. If you are interested in working collaboratively with community and health care partners in addressing individual, group and community health issues, you will be interested in joining our team.
In collaboration with primary healthcare professionals, the Healthcare Navigator will facilitate care coordination for patients and families at Black Creek CHC and in the community. The Navigator will serve as critical link between primary care, allied health and social services to facilitate smooth transitions across the broad health care system for clients and their caregivers. The Navigator will work closely with internal and external care providers to address the social determinants of health and to ensure clients experience timely access to care and individualized resources that they may need. The Navigator will also be responsible for data collection and analysis, and assist in the development of quality and process improvement initiatives.
Engage with solo primary care providers in North York West and North York Central sub-regions of Central LHIN
Support linkage to supports necessary to manage clients’ health care needs
Act as clinical liaison/navigator for client in all aspects of their care journey
Complete timely documentation, utilizing identified electronic record software
Ensure clear and timely communication between primary care provider and Inter-professional care team
Assist and empower clients to engage in self-management of chronic conditions by establishing relationships, follow up, and providing resources as needed
Lead quality improvement initiatives through identification, management, and compilation of data metrics to measure impact
Ensure the use of evidence based, health literate educational materials
Participate in case conferences and team planning meetings
Participate in committees as assigned
All other duties as assigned.
Master’s Degree in the Health Sciences field (MSc)
Minimum of three years’ work experience as a clinician
Registration with a professional college is an asset
Experience working with, and extensive knowledge of the local health care system and community resources related to the client population
Experience working in culturally, socially and economically diverse communities
Excellent interpersonal, oral and written communication skills
Proven ability to work as a team member
Demonstrated ability to exercise sound judgement and decision making skills
Experience with quality improvement initiatives related to care delivery processes
Demonstrated initiative and experience working independently with minimal supervision
Proficiency with Microsoft Office programs, internet research, EMR preferable PS Suite, and ability to learn and master other computer programs as needed
Flexibility to work evenings, weekends and at various locations
Reports to: Senior Director, Primary Healthcare
Please send application to:
**Please note that only candidates selected for interview shall be contacted.
**BCCHC has a mandatory vaccine policy. No new employee will be hired without proof of COVID Vaccination**