HAMILTON POLICE SERVICE (HPS)
CIVILIAN JOB OPPORTUNITY
VICTIM QUICK RESPONSE PROGRAM (VQRP) COORDINATOR
Job Title: Temporary Full-time Victim Quick Response Program Coordinator
Reports to: Victim Services Administrator
Primary Job Location: Central Police Station, 155 King William St, Hamilton, ON
Hours of Work: Monday to Friday 8:00 a.m. to 4:00 p.m., Flexibility required
Salary Range: $73,189 – 86,104 per annum (As of January 1, 2019)
Posting Date: July 3, 2020
Application Deadline: July 17, 2020
Established in 1994, Victim Services is a Branch of the Hamilton Police Service under the command of the Community Mobilization Division. It is the only 24-hour on scene crisis intervention service for victims of crime and trauma in the City of Hamilton. The Victim Services Branch responds to the immediate needs of people who have been victimized by crime and/or trauma such as homicides, suicides, sudden death, assaults, sexual assaults, domestic violence, motor vehicle and fire fatalities, robberies and harassment. Victim Services Branch staff and specially trained volunteers provide practical assistance, emotional support and referrals for additional community resources.
Under the direction of the Victim Services Administrator, the Victim Quick Response Program (VQRP) Coordinator is responsible for responding to and providing crisis intervention to victims of crime and trauma, both on scene and in office, or over the phone,. The VQRP Coordinator will be responsible for the Victim Quick Response Program for the Branch, including assessing program eligibility, processing claims and maintaining related database and file management, in addition to purchasing supplies and maintaining service provider currency.
The ideal candidate will provide support and advice to sworn personnel regarding victim’s issues. Develop and maintain positive working relationships with all divisions within the Hamilton Police Service. Be respond to inquiries in person and by phone and/or relay calls and messages to appropriate personnel or community agencies. Provide crisis intervention to victims in office, by phone or on scene. Collaborate with community organizations and agencies, , to facilitate victim’s needs (e.g. shelter, housing, safety planning, compensation, etc.). Complete applications for various compensation programs. Receive and respond to after-hour calls from team leaders, staff, clients, and members of the Service. Maintain a working knowledge of the judicial system, victims’ rights issues, criminal compensation processes, case management issues and legislation pertaining to adults and children. Initiate daily phone calls to victims of domestic violence, in cases where accused not held in custody and/or are not yet arrested. Assist and support Coordinator with Annual Victim Services Volunteer Training and ongoing professional development training evenings.
Coordinate the Victim Quick Response Program by determining eligibility based on Ministry requirements. Meet with victims to complete forms and arrange for services, as required. Liaise with service providers to arrange appropriate service (e.g. hotels, crime scene clean up, etc.). Purchase cell phones, gift cards, and other VQRP related purchases for victims.
EDUCATION: Successful completion of a three (3) or four (4) year University Degree in Applied Social Sciences or Social Work (e.g. Psychology, Sociology, Criminology, Legal/Justice Studies).
An equivalent combination of at least two (2) years of university coursework and at least one (1) year of additional education and/or experience, as outlined above/below, may be considered in lieu of a completed University Degree.
EXPERIENCE: Equivalent of at least three (3) years full-time practical experience (i.e. at least 6240 hours) working in an environment which provides short-term counselling and crisis intervention, including experience working with victims of crime and trauma.
CERTIFICATES/LICENSES/APPRENTICESHIPS: Valid Class G Driver’s License, or the equivalent, with no more than six (6) accumulated demerit points, permitting you to drive an automobile in Ontario with full driving privileges
REQUIRED TECHNICAL SKILLS/KNOWLEDGE/EXPERIENCE:
Ability to initiate, promote, and facilitate positive Victim Services initiatives within the Service, demonstrated through networking and team building skills.
Ability to work with minimal supervision, while being flexible and adaptable regarding hours of work.
Self-motivation, enthusiasm, sound judgment, and exceptional interpersonal skills.
Strong computer skills (i.e. Microsoft Word and Excel), and the ability to learn new software quickly (e.g. case management and online scheduling software).
Demonstrated language proficiency in French and English (both verbal and written), including speaking, listening, and report writing with proper grammar, spelling, and punctuation would be an asset.
APPLICATION DEADLINE & INSTRUCTIONS
Applications (i.e. cover letter and resume – all one document) are to be submitted via the City of Hamilton Careers website before 11:59 PM on July 17, 2020. If you are interested in this position, please apply through the City of Hamilton careers page at https://www.hamilton.ca/jobs-city/current-opportunities
We thank all applicants, however, only those candidates selected for testing and/or an interview will be contacted. No phone calls or emails please. We are unable to respond to all applicants. The Hamilton Police Service is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation for testing, interview, or employment purposes.
If hired, the incumbent shall comply with all Health and Safety Policies and Practices for their position and the workplace. By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.
Hamilton Police Service (HPS)
HPS provides policing to over 536,000 residents in the City of Hamilton. In 2016, HPS answered over 194,000 911 calls for assistance, and responded to over 301,000 events in the community. We have over 1,200 employees and our mission is to serve and protect in partnership with our communities.
Join us as we work toward making Hamilton the best place to raise a child and age successfully.