Description
As a Technical Support Representative, you will provide first-level technical support and customer service solutions for client products. You won’t just answer calls — you’ll guide customers through solutions, build trust, and take ownership of the entire customer experience.
This fully remote Technical Support Representative opportunity is open to candidates residing in Manitoba, Prince Edward Island, Saskatchewan, Nova Scotia, Alberta, British Columbia, Newfoundland and Labrador or New Brunswick. If you are passionate about customers, confident troubleshooting technical issues, and thrive in a structured remote environment, this contract opportunity could be the right fit for you.
What You’ll Do as a Technical Support Representative
You will:
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Provide first-level technical support and customer service for client products
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Troubleshoot and resolve technical issues using established diagnostic tools and procedures
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Deliver empathetic, solution-focused call handling while actively listening to customer concerns
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Accurately document interactions using electronic documentation systems
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Coordinate with internal teams to ensure timely and complete resolution
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Schedule service calls and follow up to ensure customer satisfaction
Every interaction is an opportunity to create a positive experience. Your ability to adapt your communication style, read verbal cues, and provide reassurance will directly impact customer loyalty.
What You Bring
To succeed as a Technical Support Representative, you should have:
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Associate’s degree or certification in technical and/or clinical education
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2+ years of experience in a technical, clinical, or medical device support role
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Experience using electronic documentation systems
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Strong communication and comprehension skills
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Ability to type 30+ WPM and pass a language/grammar assessment
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Reliable hardwired home internet connection (Wi-Fi not permitted)
Nice to Have:
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Previous contact center experience
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Working knowledge of Microsoft Office (Outlook, Word, Excel)
This is an opportunity to sharpen your technical troubleshooting skills while making a real difference for customers who rely on these products.
Work Environment & Expectations
This is a remote work-from-home position. You must reside in Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Alberta, Newfoundland and Labrador, Prince Edward Island, British Columbia and maintain a secure, distraction-free workspace with hardwired internet access.
