Blackstock Ford Lincoln, powered by Parker Auto Group, is looking for an energetic, metrics-focused individual who thrives in a fast-paced dealership environment to join our Business Development Team!
This Is NOT an Order-Taking Role. This Is a Revenue-Driving Position.
If you thrive on targets, love competing against goals, and measure your success by results - this role is for you.
At Blackstock Ford Lincoln, we don’t just answer calls. We create opportunities, drive traffic, and provide exceptional customer service.
Your Mission
- Answer incoming calls, emails, and online booking requests for the Service Department
- Explain basic services and timelines
- Enter customer and vehicle information into the dealership management system
- Confirm appointments and manage cancellations or rescheduling
- Contact customers due for maintenance or recall services
- Promote seasonal tire programs, maintenance campaigns
- Re-engage lost and inactive customers
- Support initiatives that increase service department revenue
- Hit — and exceed — monthly appointment and show targets
You Will Be Measured On
- Service bookings generated and labour hours booked
Key Skills
- Competitive and goal-oriented
- Confident and professional on the phone
- Basic knowledge of automotive services and maintenance
- Strong customer service and communication skills
- Energetic, resilient, and self-motivated
- Process-driven with disciplined follow-up
- Comfortable in a fast-paced, high-accountability environment
- Organization and multitasking ability
Qualifications
- Proven track record in appointment setting, call center, or sales
- Dealership experience strongly preferred
- Exceptional phone and communication skills
- Ability to manage high lead volume and follow-up pipelines
- Fluency in additional languages is a strong asset (French, Urdu, Punjabi, Italian, Spanish, Portuguese, etc.) as we proudly serve a diverse and growing community.
Compensation
- Competitive base salary
- Aggressive performance-based bonus structure
- Clear KPI-driven earning potential
- No cap on performance incentives
Your income reflects your effort and results!
Why Blackstock Ford Lincoln?
- Part of the growing Parker Auto Group
- Strong marketing and high lead flow
- Supportive leadership and structured processes
- Clear performance metrics and career growth opportunities
- Advancement path into Sales or Management
If you're ready to compete, perform, and earn, we want to meet you!
Job Types: Full-time, Permanent
Pay: $36,000.00-$60,000.00 per year
Benefits:
- Company pension
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
