Operations Supervisor
Natural Factors
Kelowna, BC
Factors Laboratories is a leading manufacturer of nutritional supplements and other health-building products. We are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

Job Description

The Operations Supervisor is responsible for handling day to day work activities on the plant floor, ensuring the daily packaging schedule in a complex work environment is attained. Monitoring the performance and productivity of the department while adhering to the Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs). This is achieved by leading, motivating and developing the employees to improve employee morale and engagement throughout all areas of responsibility.

These responsibilities also include taking into consideration the company’s commitment to our seven Core Values such as Sustainability (people, the planet, and profit) in the planning and implementation of all actions related to the area of responsibility.
Supervise, direct, prioritize and coordinate all activities related to the Manufacturing department, to maintain quality and maximize productivity while minimizing cost
Support the team’s success by ensuring the staff are properly trained, motivated and performing to the required standard, and provide recognition and feedback as required
Maintain a high level of integrity to ensure all staff are being treated on a fair and consistent basis
Take the initiative to implement process changes providing a positive environment to ensure continuous improvement is embraced by all staff
Ensure quality product is being packaged at the standard rate while minimizing down time
Coordinate with other Supervisors and supporting departments to ensure continuous operations
Effectively identify and resolve barriers that are preventing the team from achieving their targets in a safe environment
Support management team on achieving annual goals and targets
Radiate passion for the work being done by being a role model in all areas for the employees
Complete performance management, scheduling, payroll, and accident investigations as required
Follow and adhere to all given instructions including work procedures, Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMP)
Strictly adhere to and observe all safety policies as outlined in the company policies and training sessions
Support recruitment activities as needed
Other duties as assigned


Prior supervisory experience leading a successful team
Operations Management, Business, Engineering, Supply Chain experience preferred
Demonstrated experience in identifying the opportunity for continuous improvement projects, and take the initiative to lead them to completion
Good knowledge of GMP and quality systems is an asset
Completion of Supervisory and Lean Six Sigma training program or courses is an asset. Willingness and ability to complete intermediate training is required.
Intermediate computer skills required for Microsoft Office products including Outlook, Word, and PowerPoint.
Intermediate skills for Excel for data analysis including pivot tables, formulas, and graphs
Ability to learn quickly and willing to be hands-on
Strong verbal, written, and presentation skills
Possess excellent interpersonal and effective team building skills
Able to multi task and prioritize
Able to effectively manage conflict and maintain strong employee relations
Mechanical aptitude preferred

Posting Details

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications; however, only those selected for an interview will be contacted. You can check the status of your application by logging in to your account. All the best!

CompanyFactors Labs

Monday to Friday 6:00 am - 2:30 pm