March 08, 2020
Temporary (Fixed Term)-Part time
This is a unionized position
Bargaining Unit/Local: Unifor Local 938 London Office
Primary Location: London, ON.
Rate Classification/Pay Range: $34.74 per hour.
Join Enbridge today as a Temporary Employee Emergency and Dispatch!
In this role, you will provide Emergency Call Handling 24/7 for the province and will be required to make decisions that necessitate immediate response to emergency situations.
Our ideal candidate must be available to work on short notice with no guarantee of hours. The role requires approximately +/- 24 hours per week or as needed based on operational requirements.
What you will do (Responsibilities):
Responsible for initial decision on response to local emergency situations, based on type of emergency, available resources and required skills. Advise management personnel with respect to emergency situations, workload status, etc.
Dispatch and monitor “planned” Utility Services work after hours and on weekends, ensuring work flow. Responsible to ensure work assignments optimizes the productive time of resources.
Responsible for dispatching of natural gas utility work in the province for after hours and weekends. Responds to customer requests after hours with limited system availability.
Monitor data communication responding to requests for information from field personnel.
Commits work in company work files, as required. Calls customers for commitments and recommitments.
Monitor and advise personnel on status of building systems and building security.
Who you are (Qualifications):
Experience working as a Dispatcher in an Emergency Services environment (police, fire, ambulance, utilities, hospitals, etc.).
Call Centre experience including inbound and outbound calling involving customer problem resolution.
Must have the ability/aptitude to learn new computer based information systems and business applications. Must be able to type 40 words per minute.
Must be able to communicate by telephone, computer and in person, in a clear, concise and courteous manner with field personnel and others ensuring maximum information is obtained. Ability to print and/or write in a clear and legible manner.
Must be capable of learning and interpreting Company policies and procedures, work codes, work order priorities and capacities of personnel within a reasonable time in order to establish priorities in compliance with written instruction and procedures.
Must be able to work responsibly under direct and indirect supervision and be able to give direction and/or instructions to other employees normally affected by duties of a dispatcher.
Must be willing and able to work an irregular work schedule, on a rotating shift basis covering a 24 hour / 7 day schedule. The work schedule is subject to change on short notice (less than 24 hours).
Completion of an Emergency Telecommunications or an Emergency Management certified program is an asset.
Previous management/supervisory experience.
Approximately 24 hours per week or as needed based on operational requirements.
Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting firstname.lastname@example.org .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
To learn more about us, visit www.enbridge.com