Customer Service Representative Responsibilities:
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Answer customer, vendor, and outside sales representative’s calls / emails
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Research detailed products
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Recommend products for specific applications
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Handle customer complaints and concerns
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Enter / review orders submitted by email, fax, mail, phone, E.D.I. and online
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Provide quotations to customers and sales representatives upon request
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Expedite outstanding backorders and orders as required
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Source non-stock items for specific customer requests
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Maintain knowledge level on product lines by attending a variety of training sessions
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Provide (M)SDS sheets where and when necessary
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Work with the team in shipping to expedite rush orders and provide delivery information to customers
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Other duties as assigned
Qualifications
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High School diploma/GED
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Working knowledge of industrial MRO and OHE safety is preferred
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Willingness to learn new skills
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Excellent communication skills
Physical/Mental Demands
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Proficiency in Microsoft Word & Excel
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Experience with online order systems
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Capable of learning new skills and transferring that knowledge immediately and accurately
