Client Services Clerk
BC Cancer, Vancouver, $21.37 per hour
What you do
Schedule appointment requests from the provincial 1-800 central booking line by performing tasks such as assessing client eligibility for screening mammography, entering client demographic information in the Screening Program application, providing direction and pre-appointment instructions to the client.
Provide appointment details to BC Cancer Breast Screening centres by performing tasks such as generating and distributing daily schedules for mobile and ancillary centres and communicates daily schedule updates.
Maintain client eligibility status by updating the records in the Screening Program applications based on available information provided through client phone calls, returned screening reminder letters, and other communications from the client/physician office.
Process requests for screening mammogram results and other requests for information in accordance to SOPs and confidentiality guidelines.
Maintain Screening Program physician and diagnostic office information to ensure timely result distribution and client follow-up by performing tasks such as obtaining current physician addresses, updating appropriate Screening Program tables, ensuring physicians Fast-Track information is up-to-date and informing BC Cancer Information System (CAIS) of any relevant changes.
Provide general clerical support by performing tasks such as assembling and packaging promotional materials for mailing, requesting, receiving and returning patient bags and other items as required.
Identify and communicate client record issues, such as duplicate files, to supervisor.
What you bring
Completion of Grade 12
One (1) year recent related experience or an equivalent combination of education, training and experience.
What you have the ability to
Type at 45 WPM
Communicate effectively both verbally and in writing.
Deal with others effectively
Operate related equipment.
Physical ability to carry out the duties of the position.
What’s in it for you
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Wage: $21.37 per hour
686 West Broadway, Vancouver
Applications will be accepted until position is filled.
Monday to Friday (Tue to Sat shift week may be scheduled as required)
Bi-weekly rotating shift times: 08:00-16:00, 09:30-17:30
Requisition Number: 108146
What we do
BC Cancer bccancer.bc.ca provides comprehensive cancer control for the people of British Columbia.
Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of May 14, 2021. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
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