You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.
Your key responsibilities
As Concierge for EY’s Client Experience Centre in our Toronto office, you oversee a high-quality client focused Executive Conference Centre, providing enhanced support for state-of-the-art meeting and event rooms. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:
Facility maintenance: Completing regular housekeeping checks throughout the space to ensure a high standard to deliver a seamless meeting/event experience to all internal and external users
Troubleshooting: First point of contact for any room issues, providing prompt and appropriate response, focused on a timely resolution
Meeting/event preparation: Verifying meeting/event room setups prior to commencement to ensure expectations are met, including number of attendees, AV needs, special requests, food & beverage, dietary restrictions etc.
Supply provisioning & inventory control: Ordering, maintaining & distributing supplies for meeting space
Equipment management: Regularly scheduled cleaning & maintenance of furniture and appliances
Technology support: Liaising closely with the technology team to provide some technical service support
Planning & preparation: Participating in team meetings, reviewing upcoming events, discussing logistical matters, identifying and resolving potential challenges
Overtime required as needed
Skills and attributes for success
Committed to contributing to a strong team culture to ensure success
Develop and maintain relationships to efficiently leverage expertise
Sound judgement regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
To qualify for the role, you must have
Exceptional client service experience
Hospitality and/or event planning experience
Aptitude to differentiate when to act independently or team with others
Ideally, you’ll also have
Professional services firm experience
What we look for
We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.
What working at EY offers
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Recognized as one of Canada's top employers, EY continually strives to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today.
EY is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.