Information Technology Support Specialist
Lake Louise Ski Resort
Lake Louise, AB
The ideal candidate will be a positive, outgoing and self-motivated individual well versed in a broad range of Information Technology disciplines. This position will include working on major IT projects during the summer (both hardware and software) and has the opportunity to extend to full-time, year-round employment in the future. An excellent verbal and written communicator, the successful candidate will work with other members of the Information Technology team to support and maintain the technologies at The Lake Louise Ski Area.

Job Responsibilities:
Contribute to the development of IT strategy and departmental budgets
Building and maintaining relationships with suppliers and vendors
Installations and re-installations, upgrades and updates
Configuration and daily management
Trouble shooting and problem resolution
First level hardware repairs
Data backups
Use of Microsoft Operating Systems (Windows 7, Windows XP) and Applications (Microsoft Office suite)
Daily tasks involving computer networking including the ability to design, install, program, maintain and document routed networks
Troubleshoot and resolve common hardware issues independently

Job Requirements/Qualifications:
Excellent communication skills verbally and in writing
Friendly, approachable and self-motivated
Able to prioritize, multitask and deal with stressful situations well
Intermediate to Advanced skiing/snowboarding ability
Thorough understanding of common PC hardware and associated peripherals; must be able to troubleshoot and resolve common hardware issues independently
Experience with Windows server administration including Active Directory and Microsoft Exchange
Expert working knowledge of common Microsoft operating systems (Windows 7, Windows XP) and applications (Microsoft Office suite)
SQL experience (MySQL or MS-SQL); able to perform basic SQL queries involving multiple tables
Thorough understanding of computer networking and the ability to set-up, troubleshoot and maintain end-user equipment in a networked environment
Familiar with TCP/IP, subnetting, routing, VLANs and be capable of performing basic administration of network equipment including switches
Experience with disaster recovery, including data backup / restore systems and procedures
Willing and able to hike to access various locations around the ski area as required
Well-versed in current IT trends; interested in developing, implementing and supporting emerging technologies
Familiar with installation and maintenance of Campus Area Networks including OSP (Outside Plant Cabling), trenching, copper and fiber-optic cabling installation
Experience with structured cabling systems (copper and fiber-optic), equipment rack and device installation, operating and maintenance
Understanding of Radio Frequency system concepts, particularly in analog VHF and microwave (802.11ac)
Able to setup, operate and maintain audio / video systems including satellite receivers, Cable TV headends, structured audio systems, mixers, speaker processors, amplifiers and speakers
Telephony experience, particularly experience performing moves, adds and changes in a PBX and/or VoIP environment
Experience with Linux (CentOS, Ubuntu) servers, ability to perform basic administration and shell scripting
Experience working in a structured helpdesk environment (able to manage and prioritize tasks and communicate effectively through service desk software)
Programming skills and/or experience (particularly PHP, Java)
Complete other tasks as assigned
A Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:
5 Days On / 2 Days Off

8 Hours / Day (8:00am – 4:30pm)

Shifts will include most holidays and weekends and may include evenings and/or nights as required.

Dress Code:
Maintenance/Outdoor Uniform – To be discussed at time of Interview