What is the opportunity?
As a Collections Associate you will work the early to late stage collection of a Commercial Portfolio, in order to minimize RCAP’s exposure to loss. You will communicate directly with the customer to obtain all necessary and relevant information and reach a mutual agreement for the payment of their debt. You will also need to decide if assets are at risk and act accordingly. You will have to ensure there is a balance between quality Customer Care and effective collections techniques.
What will you do?
Maximize recoveries on delinquent and non-accrual leasing and equipment products, in order to minimize the RBC/RCAP losses while maintaining a high level of client service
Uses in-depth knowledge of provincial and contract laws as it relates to collection and litigation and may act as a referral point
Manages a personal portfolio of outstanding client debt ensuring activities are completed within the guidelines
Ensures files are maintained properly and contain the essential information to pursue all collection activities, including repossessions, civil or criminal litigation
Assess the client's ability to repay per the terms of contract. If needed be capable of negotiating a payment schedule directly with the client
Evaluates the RBC/RCAP position to decision the viability of litigation
Negotiates and signs, within authorized limits, all legal documents pertaining to the litigation process or escalates to appropriate authority
Represents the RBC/RCAP in settlement conferences; court hearings and other legal proceedings
Executes and monitors litigation proceedings with selected solicitors, ensuring actions are cost effective/ Decision the execution of judgments
What do you need to succeed?
Ability to prioritize and handle volume calls while maintaining a professional and personable approach in a fast paced environment. The quantity and quality of work is important
High level of comfort with Windows-based software and various internal systems
Professional and courteous phone manner/excellent communication skills
Demonstrated ability to problem-solve by active listening
Understanding of the Bankruptcy and Insolvency Act
Able to quickly assess RBC/RCAP’s risk and act accordingly to mitigate losses
Familiarity with multiple types of assets and their useful and market values
Familiar with hiring Bailiffs when appropriate
Exceptional interpersonal skills and communication skills (written and verbal)
Commitment to delivering a superior client experience
A minimum of 2 to 5 years Collections experience
Team driven player and always willing to pick up volumes if one’s personal work load is light on any given day or month
Willing to overachieve so the department goals are accomplished
Be proactive in learning beyond the department so that efficiency and decision making is done in a prudent manner
Be a self-starter and organized on routines from day to day
Nice to have:
Creative and innovative approach to problem solving
Bilingual French/English candidates will be strongly considered
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work