Client Service Broker
Arthur J. Gallagher & Co
London, ON
The purpose of this role is to provide quality, responsive day-to-day client service. The Client Service Broker must be well organized, possess the ability to prioritize workflow in a timely manner and provide excellent customer service
Key Job Responsibilities

Respond to all client inquiries in a timely manner and act as back-up when other CSB’s are unavailable.
Review renewals for coverage, accuracy and market when required
Adhere to binding authority set out by carriers
Process and/or review all transactions
Follow internal workflow
Achieve division retention goals
Identify upsell opportunities, explain and recommend to clients
Identify cross selling opportunities and produce quality leads to sales team
Discuss any potential problems or concerns the client may have with the Account Executive in the first year of business including notification of non-payment cancellations
Educational and Experience Requirements

RIBO License is required
University Degree or College Diploma, CAIB and/or CIP designation an asset
3-5 years personal insurance experience
Knowledge of EPIC an asset
Comprehensive and effective verbal/written communication skills
Ability to work well under pressure with minimum supervision in a team environment
Strong emphasis on a positive team dynamic
Excellent time management and organization skills
High attention to detail and accuracy
Ability to multi-task between a variety of tasks, projects, and deadlines
Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.

We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please email your resume in confidence to Human Resources at ajg.careers.canada@ajg.com and include “Client Service Broker – Personal Lines” in the subject line. No telephone inquiries or agencies please.