Job Overview
Are you ready to jump into an energetic, fast-paced environment where your technical expertise and customer service skills can shine? We’re seeking a Start Immediately Customer Services Coordinator & Technical Support professional to join our dynamic team on a part-time basis. In this role, you will be the first point of contact for clients needing assistance, providing exceptional support while troubleshooting a wide range of technical issues. Your proactive attitude and problem-solving skills will help ensure smooth operations and satisfied customers from day one! This is an exciting opportunity for someone eager to make an immediate impact in a supportive, growth-oriented setting.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, delivering friendly and professional service.
- Diagnose and resolve technical issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications such as Microsoft Office.
- Assist users with network connectivity problems, including VPN setup, LAN configurations, firewall settings, and troubleshooting network access issues.
- Support clients with help desk tickets using ServiceNow, Jira, or BMC Remedy platforms to track and resolve incidents efficiently.
- Configure and troubleshoot operating systems and hardware components to ensure optimal performance.
- Guide users through security protocols involving firewalls, VPNs, and other cybersecurity measures to protect sensitive data.
- Document all interactions thoroughly, maintaining accurate records of support activities and resolutions for future reference.
Requirements
- Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts.
- Familiarity with operating systems including Windows, macOS, and Linux environments.
- Hands-on experience with help desk ticketing systems such as ServiceNow, Jira, or BMC Remedy.
- Knowledge of network security practices involving VPNs, firewalls, LANs, and operating system security features.
- Strong communication skills with the ability to explain technical issues clearly to non-technical users.
- Ability to work independently with a proactive approach to problem-solving in a fast-paced setting.
- Availability to start immediately and commit part-time hours that fit within our flexible schedule.
This role offers an engaging environment where your technical skills directly contribute to customer satisfaction! If you’re passionate about IT support and eager to start immediately in a vibrant team setting, we want to hear from you!
Pay: $47,281.39-$66,253.25 per year
Benefits:
Work Location: In person
