Customer Service Agent (2 positions)
Canadian North
Edmonton, AB
Reports To: Operations Manager, Edmonton
Competition No: 104-AP2019

Qualifications:
 Canadian Citizen or Landed Immigrant (must be able to meet Transport Canada Security
Clearance Regulations)
 Clean criminal record
 Customer-friendly focused at all times
 Problem solving skills
 Excellent organization ability
 Work efficiently with Computer systems
 Excellent communication skills
 Ability to work in a team environment
 Ability to work under stressful time constraint circumstances
 Ability to work nights, weekends, holidays and shift work
 Typing skills considered an asset
 Strong interpersonal skills and ability to multitask
 High School Diploma/and or equivalent work experience

Responsibilities:
 Processing of passengers, computing fares, reservations sales, ticketing sales and related
activity

 Processing station accounting reports
 Processing baggage and attending to passengers requiring assistance to and from the

aircraft
 Processing of weight and balance flight load forms, waybills, manifests for shipment of

freight, etc.
 Processing of claims for lost cargo or baggage
 Transmittal of load messages and other flight operations activity
 Assistance in sales related functions
 Actively participate in the Company’s Safety Management Systems program and

demonstrate knowledge of employee responsibilities regarding safety
 Other duties as assigned

Additional Information:
 Interested employees may submit their resumes to careers@canadiannorth.com. Please include
Part Time Customer Service Agent and the competition number 104-AP2019 in the subject line.

We thank all applicants for their interest; however, only candidates selected for interviews
will be contacted.

Canadian North and its founding companies (Canadian Airlines, Pacific Western Airlines,
Transair, Nordair) have proudly served Canada’s North with passenger and cargo services for
more than 80 years, with scheduled flights to 17 destinations in the Northwest Territories and

Nunavut, via the southern gateways of Edmonton and Ottawa. Canadian North is also the
premier provider of air charter services for large resource sector clients requiring dependable,
efficient and economical fly-in/fly-out charter services, as well as charter flights across North
America for sports teams, cruise lines and large groups. Canadian North is a subsidiary of the
Inuvialuit Development Corporation, representing the Inuvialuit of the Western Arctic.