At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.
Who We Are
We are Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.
We are seeking a highly motivated, enthusiastic Retail & Experience Supervisor to join our Gray Monk Estate Winery team. Perched above Okanagan Lake with stunning panoramic views of mountains, vineyards and the lake, Gray Monk Estate Winery offers guests a true taste, or sip, of the Okanagan lifestyle. With a bustling wine boutique, a full-service banquet facility and a world-class restaurant, the winery is equipped to host guests for all occasions. Gray Monk Estate is comprised of 75 acres of lush vineyards overlooking Okanagan Lake, in addition to premium grapes sourced throughout the Okanagan Valley, to produce some of the world's finest wines.
Reporting to the Retail & Experience Manager you will be focusing on creating memorable guest experiences through tastings and tours, as well supervising and supporting the winery retail team.
We are looking for teammates with:
College or University graduate with 2-4 years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment
Completed or working towards completion of WSET or ISG/CAPS or have CMS certification desirable
A passion for working with the public and/or are interested in learning about wine
A passion for sharing wine and viticultural knowledge
Exceptional communication skills with the ability to multi-task while guiding a team
A "Can Do" attitude and enjoy working under pressure
An understanding of how to provide best-in-class service for guests
Ability to be a brand ambassador; you love to entertain others in a fun and engaging way
This teammate will be accountable for:
Consistently demonstrating service excellence to all visitors resulting in memorable guest experiences while inspiring a team of Wine Enthusiasts to do the same
The performance and team training of retail functions within the retail boutique
Managing all customer inquiries completely, appropriately, and in a consistently positive, professional and enthusiastic manner
Sharing wine and viticultural knowledge in a fun and engaging way with customers and own team
Supporting the drive for higher sales and support Wine Enthusiasts to encourage guests to become Wine Club members
Being a positive Wine Educator and brand ambassador, as well as inspiring our team of Wine Enthusiasts conveying a consistent and positive brand story
Financial and inventory management
Maximizing revenue per customer through merchandising of the tasting room
- Please submit a detailed resume outlining your qualifications no later than June 5, 2020
We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.