Now Hiring: Dual-Rate Security Guard
ACE Casino Blackfoot – Calgary, AB
Frontline security role. Relief supervisor opportunity. Future leadership pathway.
ACE Casino Blackfoot is hiring a Dual-Rate Security Guard to join our Security team.
This is not an entry-level security position. We are looking for a dependable, mature, and professional security guard who can perform regular frontline duties most shifts, while also stepping into a relief supervisor role when operational coverage requires it.
The successful candidate will primarily work as a Security Guard and will act as Security Supervisor only when assigned. This position is ideal for someone who already has strong security fundamentals and wants to build toward a future full-time supervisory role in a live casino environment.
About the Role
The Dual-Rate Security Guard supports the daily safety, security, and service standards of ACE Casino Blackfoot. Most shifts will involve regular Security Guard duties, including patrols, guest assistance, incident response, access control, and report writing.
When assigned as relief supervisor, the Dual-Rate Security Guard will be expected to provide calm leadership, clear communication, and effective shift coordination. This includes helping direct the security response to incidents, maintaining team accountability, supporting communication between Security, Surveillance, and Operations, and ensuring department standards are followed.
This role requires flexibility. Scheduling is based on business needs and may include days, nights, weekends, holidays, and rotational shift patterns.
Key Responsibilities
Security Guard Duties
- Patrol the casino property and maintain a visible security presence.
- Respond to patron, staff, medical, safety, and security-related calls.
- Provide professional, respectful, and service-focused assistance to guests and employees.
- Monitor access points, restricted areas, and assigned posts.
- Identify and report suspicious activity, unsafe conditions, policy violations, and operational concerns.
- Support removals, refusals of entry, and other security interventions when required.
- Complete accurate occurrence reports, incident reports, and other required documentation.
- Communicate clearly over radio and in person with Security, Surveillance, and other departments.
- Maintain professionalism, composure, and sound judgment during routine and high-pressure situations.
Relief Supervisor Duties
When assigned to act as Security Supervisor, the Dual-Rate Security Guard will also be responsible for:
- Coordinating the Security team’s response to incidents during the shift.
- Providing clear direction to guards during medical, behavioural, safety, or emergency situations.
- Maintaining effective communication with Surveillance, Operations, and department leadership.
- Monitoring team performance, radio discipline, post coverage, and shift accountability.
- Ensuring reports and documentation are completed to the required standard.
- Supporting consistent enforcement of department procedures, site rules, and safety expectations.
- Escalating serious incidents or concerns appropriately.
- Maintaining a calm, professional leadership presence during stressful or fast-moving situations.
Expectations
This position carries expectations beyond those of an entry-level Security Guard role.
The successful candidate must already demonstrate:
- Strong attendance and reliability.
- Professional communication with guests, staff, supervisors, and other departments.
- Accurate and timely report writing.
- Good radio discipline and situational awareness.
- Sound judgment during conflict, medical incidents, and operational disruptions.
- The ability to remain calm under pressure.
- The ability to lead respectfully without creating distance from the team.
- A willingness to accept feedback, coaching, and increased responsibility.
- The maturity to move between peer-level guard duties and assigned supervisory authority without friction.
Requirements
- Minimum one year of security experience required; previous gaming security experience is a strong asset.
- Alberta Security Services Worker Licence is considered an asset.
- Ability to work days, nights, weekends, holidays, and rotational shifts based on operational needs.
- Strong written and verbal communication skills.
- Ability to complete clear, accurate, and professional reports.
- Ability to stand, walk, patrol, and remain alert for extended periods.
- Ability to lift up to 50 lbs and assist with physical tasks when required, including urgent site needs such as snow removal or emergency support duties.
- Ability to respond calmly and professionally to medical incidents, disorderly conduct, impairment-related concerns, and emergency situations.
- Ability to work both independently and as part of a team.
Preferred Qualifications
- Casino, hospitality, law enforcement, military, corrections, or public safety experience.
- Prior acting lead, senior guard, shift lead, or supervisory experience.
- First Aid certification.
- Experience writing incident reports or formal workplace documentation.
- Demonstrated interest in long-term growth within security leadership.
Why Apply?
This role is a practical pathway into security leadership at ACE Casino Blackfoot.
The successful candidate will receive the opportunity to:
- Gain real relief supervisor experience in an active casino environment.
- Develop leadership skills while continuing to build frontline security experience.
- Work directly with experienced supervisors and department leadership.
- Strengthen communication, report writing, incident coordination, and operational decision-making skills.
- Be considered for future full-time Security Supervisor opportunities as business needs arise.
Work Location
ACE Casino Blackfoot
Calgary, Alberta
Position Type
Dual-Rate Security Guard / Relief Security Supervisor
Public-facing security role with assigned supervisory shifts as required by business needs.
Pay: $20.00-$22.00 per hour
Benefits:
- Dental care
- On-site parking
- RRSP match
Application question(s):
- Do you drive your own vehicle to work?
Experience:
- Security Supervisor: 1 year (required)
Work Location: In person
