HOUSEKEEPING MANAGER
Department: Housekeeping
Reports To: General Manager
Location: Bayview Wildwood Resort – Severn, Ontario
About us
Nestled on the shores of Sparrow Lake in the heart of Ontario's Muskoka region, Bayview Wildwood Resort is a premier four-season, all-inclusive destination that has been welcoming guests for generations. The resort offers a unique blend of traditional cottage charm and modern resort amenities, providing memorable experiences for families, couples, groups, conferences and fractional cottage owners.
The resort features just over 60 guest accommodations, including hotel style rooms, suites, cottages, along with fractional ownership cottages, extensive meeting and event facilities, recreation amenities, dining venues and staff accommodations. Maintaining these diverse accommodations and public spaces requires a dedicated housekeeping team committed to delivering exceptional cleanliness, comfort and service.
At Bayview Wildwood Resort, our team takes pride in creating welcoming, well-maintained spaces that enhance every guest and owner experience. We value teamwork, integrity, accountability and a hands-on approach to hospitality, where every employee contributes to delivering the exceptional service for which Bayview Wildwood Resort is known.
Perks & Benefits
At Bayview Wildwood Resort, we value our team members and offer a competitive benefits package, including:
- Competitive compensation
- Health benefits, including life insurance, disability coverage, dental, vision care, and an Employee Assistance Program
- Retirement savings plan with employer-matching contributions
- Paid vacation and bereavement leave
- Employee discounts at Bayview Wildwood Resort, Sunray Group Hotels, Resorts of Ontario affiliated properties, and participating Choice Hotels brands, including Ascend Hotel Collection, Comfort Inn, Quality Inn, and Clarion
- Employee referral program
- Complimentary or discounted admission to participating Attractions Ontario destinations
- Employee recognition program
- Uniforms, name tags, and position-specific outerwear provided
- Free staff meals during scheduled shifts and complimentary refreshments
- The opportunity to work in a beautiful Muskoka resort setting with a supportive and collaborative team
Position Summary
The Housekeeping Manager is responsible for the leadership, planning, organization and day-to-day operation of the Housekeeping Department while ensuring exceptional cleanliness, presentation and guest service throughout Bayview Wildwood Resort.
This is a working management position that combines office administration with a hands-on operational approach. The Housekeeping Manager leads by example and is expected to actively assist the housekeeping team during periods of high occupancy, staffing shortages, special events and operational demands. This includes cleaning guest rooms, cottages, public areas, staff accommodations, assisting with laundry operations, completing inspections and supporting the team wherever needed.
The Housekeeping Manager oversees housekeeping operations for all guest accommodations, public areas, the Resort's Fractional Cottage Ownership Program and staff accommodations, ensuring every area consistently meets Bayview Wildwood Resort's quality and service standards.
Working closely with all resort departments, the Housekeeping Manager builds positive relationships with employees, contractors, suppliers, guests and fractional cottage owners while fostering a collaborative, respectful and service-focused workplace.
Key Working Relationships
Internal
- General Manager
- Front Office
- Maintenance
- Food & Beverage
- Recreation
- Sales & Events
- Accounting
- Human Resources
External
- Resort Guests
- Fractional Cottage Owners
- Contractors
- Cleaning Service Providers
- Laundry Providers
- Suppliers and Vendors
Qualifications
Required
- High School Diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office (Word, Excel and Outlook).
Preferred
- Diploma or Degree in Hospitality Management, Tourism, Business Administration or a related field.
- Spanish language proficiency is considered an asset but is not required.
Experience
Required
- Minimum three (3) years of progressive hospitality, resort or housekeeping experience.
- Minimum two (2) years in a supervisory or management role.
- Experience managing housekeeping operations.
- Experience scheduling staff and managing labour costs.
Preferred
- Resort or hotel management experience.
- Experience working in a unionized environment.
- Experience using a Property Management System.
- Experience supporting vacation ownership or fractional ownership accommodations.
Knowledge, Skills & Abilities
The successful candidate will demonstrate:
- Strong leadership and coaching skills.
- Exceptional guest service and interpersonal skills.
- Excellent communication and conflict resolution abilities.
- Strong organizational, planning and time management skills.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- High attention to detail and commitment to quality standards.
- Financial awareness including budgeting, purchasing and labour management.
- Computer proficiency.
- Ability to work independently and collaboratively.
- Professional judgement, integrity and discretion.
- Commitment to fostering an inclusive, respectful and safe workplace.
Certifications
Preferred:
- Valid Ontario Class G Driver's Licence.
- Standard First Aid and CPR Certification.
- Working knowledge of the Ontario Occupational Health and Safety Act.
Primary Responsibilities
Leadership & Team Management
- Lead and oversee the daily operation of the Housekeeping Department.
- Recruit, interview, onboard, train and develop housekeeping team members.
- Prepare schedules based on occupancy levels and operational needs.
- Coach, mentor and evaluate employee performance.
- Promote teamwork, accountability and employee engagement.
- Foster a respectful, inclusive and positive workplace culture.
- Ensure compliance with company policies and the Collective Agreement where applicable.
- Conduct regular department meetings and maintain effective communication across departments.
- Support employee recognition and professional development initiatives.
Operational Leadership
This is a hands-on management role. The Housekeeping Manager is expected to actively support daily operations by:
- Cleaning guest rooms, cottages when operationally required.
- Assisting with bed making, room preparation and room turnovers.
- Cleaning and maintaining public areas.
- Assisting with laundry operations when needed.
- Delivering linens, amenities and housekeeping supplies.
- Conducting quality assurance inspections.
- Supporting seasonal opening and closing activities.
- Assisting with conference, wedding and group room turnovers.
- Responding quickly to guest requests and operational challenges.
- Leading by example and working alongside the housekeeping team to achieve departmental goals.
Housekeeping Operations
- Oversee the daily cleaning and presentation of all guest rooms and cottages.
- Ensure public areas, meeting spaces, recreation facilities, washrooms, hallways and common areas are maintained to resort standards.
- Conduct routine inspections to ensure quality standards are consistently achieved.
- Coordinate deep cleaning schedules and seasonal housekeeping projects.
- Monitor linen, amenity and housekeeping supply inventories.
- Coordinate maintenance deficiencies with the Maintenance Department.
- Oversee pest management activities, coordinating with pest control providers and ensuring timely treatment and return of affected rooms and accommodations to service.
- Ensure all accommodations are guest-ready prior to arrival.
Fractional Cottage Ownership
Provide overall operational oversight of the Resort's Fractional Cottage Ownership program, with day-to-day operations coordinated by the CPS Supervisor. Responsibilities include:
- Providing leadership and oversight for housekeeping operations and cleaning schedules.
- Overseeing inspection processes to ensure owner units are prepared prior to owner arrivals.
- Ensuring owner units consistently meet Bayview Wildwood Resort standards.
- Overseeing the coordination of maintenance requests with the Maintenance Department.
- Monitoring the management of owner inventories and amenities.
- Reviewing and monitoring housekeeping labour and supply costs.
- Ensuring accurate billing for housekeeping services and supplies.
- Supporting the CPS Supervisor in maintaining positive relationships with fractional owners and ensuring owner requests are addressed in a timely and professional manner.
- Providing guidance, support, and accountability to the CPS Supervisor to ensure operational standards, service expectations, and owner satisfaction are consistently achieved.
Staff Accommodations
- Coordinate with Human Resources for employee accommodations and housekeeping needs.
- Conduct inspections with Human Resources as required.
- Assist with room turnovers for seasonal staff arrivals and departures.
Contractor & Vendor Partnership Management
- Build and maintain strong working relationships with contracted housekeeping providers, suppliers and service partners.
- Coordinate supplemental housekeeping resources during periods of high occupancy, conferences, weddings, special events and seasonal demand.
- Ensure contractors consistently meet Bayview Wildwood Resort's housekeeping, safety and guest service standards.
- Conduct quality inspections of contractor work and provide constructive feedback.
- Collaborate with vendors and internal departments to ensure efficient operations.
- Assist in evaluating contractor performance and recommend service improvements.
- Foster positive partnerships that support operational flexibility while maintaining consistent service standards.
Guest Experience
- Deliver exceptional guest service through every interaction.
- Respond promptly and professionally to guest concerns and service recovery situations.
- Work collaboratively with the Front Office to prioritize guest requests.
- Conduct room inspections for VIP arrivals, groups and special events.
- Protect guest privacy and confidentiality at all times.
Financial Responsibilities
- Manage departmental budgets.
- Monitor labour costs and productivity.
- Manage purchasing and inventory control.
- Review supplier and contractor invoices for accuracy.
- Ensure accurate billing of fractional ownership housekeeping services.
- Identify opportunities for cost savings and operational efficiencies.
- Assist the General Manager with annual budgeting and forecasting.
Health, Safety & Compliance
- Ensure compliance with the Occupational Health and Safety Act (Ontario).
- Promote safe work practices throughout the department.
- Ensure compliance with WHMIS requirements.
- Maintain emergency preparedness and fire safety procedures.
- Report and investigate workplace incidents as required.
- Ensure proper use and storage of cleaning products and equipment.
Administrative Responsibilities
- Maintain accurate departmental records and documentation.
- Review employee payroll and time records.
- Maintain departmental Standard Operating Procedures (SOPs).
- Monitor departmental performance and quality standards.
- Ensure compliance with all company policies and procedures.
Physical Requirements
- Frequent walking throughout the resort.
- Standing for extended periods.
- Frequent bending, reaching and lifting up to 25 kg (55 lbs).
- Ability to safely operate housekeeping equipment.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to perform physical housekeeping duties when operationally required.
Working Conditions
- Combination of office administration and hands-on operational responsibilities.
- Weekdays, weekends, evenings and holidays as required.
- Fast-paced hospitality environment with seasonal fluctuations.
- Frequent movement between guest accommodations, public areas, staff accommodations and resort facilities.
- Exposure to cleaning chemicals, laundry products and outdoor weather conditions.
This job description outlines the primary duties and responsibilities of the position but is not intended to be all-inclusive. The Housekeeping Manager may be required to perform other related duties as assigned to support the operational needs of Bayview Wildwood Resort.
Bayview Wildwood Resort is committed to providing an inclusive and accessible workplace in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available throughout the recruitment and employment process upon request.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the position. Applications that do not include a cover letter may not be considered.
Bayview Wildwood Resort thanks all applicants for their interest; however, only those selected for an interview will be contacted.
At Bayview Wildwood Resort, human connection is at the heart of our service standards. Our recruitment process reflects this approach. All applications are reviewed by our management team, and hiring decisions are made through personal, human-led evaluation without the use of artificial intelligence tools.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
