Position Overview:
Successful Desjardins Insurance Agent located in Windsor, Ontario, is seeking an outgoing, career-oriented professional to join our team. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities:
- Manage and lead a team of customer service representatives
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor team performance metrics and provide feedback for improvement
- Conduct regular training sessions for staff on customer service best practices
- Collaborate with other departments to enhance overall customer experience
- Analyze customer feedback and data to identify areas for improvement
Experience:
- Proven experience in a customer service management role
- Strong communication and negotiation skills
- Excellent leadership and supervisory abilities
- Proficiency in English; multilingual proficiency is a plus
- Ability to analyze data and make strategic decisions
- Experience in project management is advantageous
Requirements:
- Property & Casualty license - OTL (preferred/must be able to obtain)
- Life license - LLQP (preferred/must be able to obtain)
- Successful track record of meeting sales goals/quotas preferred
- Excellent communication skills - written, verbal and listening
- Proactive in problem-solving
- Dedicated to customer service
- Ability to multi-task
- Ability to make presentations to potential customers
- Self-motivated
- Attention to detail
Base pay of $40,000 - $50,000 based on experience + commission + bonus.
These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Additional pay:
Benefits:
- Discounted or free food
- On-site parking
- Paid time off
Flexible language requirement:
Schedule:
Work Location: In person