Reporting to the Ground Ops Manager, the incumbent is responsible for the logistical coordination of the operations of his clientele. He is called upon to deal directly with customers, carriers and the various departments of the company. He must effectively and efficiently manage operations and continually ensure good customer satisfaction.
· Analyzes customer requests and proposes appropriate solutions.
· Ensures that the operations requested by the customer comply with transport standards.
· Do the necessary research with carriers (land) in order to respond adequately to customer requests
· Selects carriers according to the needs and criteria required by the client.
· Prepares quotes for clients considering all their specifications, makes sure to validate the terms and then obtains the necessary approvals.
· Coordinate logistics/operations according to Incoterms.
· Manages day-to-day logistics and operations priorities for client shipments and ensures that all necessary paperwork is completed accurately.
· Processes the necessary documents for shipments.
· Tracks and traces customer shipments and keeps them informed in real time of their shipment status.
· Gathers and shares with all internal stakeholder’s relevant information concerning customers, work tools, forms, data.
· Ensures that the SOPs are always up to date and informs the persons concerned of any changes in the SOPs.
· Performs pick-ups and deliveries according to customer requirements in the SOPs and checks internal procedures.
· Post-secondary education, preferably in s logistics
· A minimum 2 years of experience in a 3PL or a similar position
· Good knowledge of Incoterms
· English & French (oral and written)
· Good geographical knowledge
· Good customer service and relationship management skills
· Good communication skills including the ability to relay information (verbal and written)
· Good skills with computers, in data entry and the use of MS Outlook, Excel & Word
· Troubleshooting and problem-solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
· Ability to work under pressure in a fast-paced setting, multitask and prioritize in a deadline driven environment, appropriate sense of urgency
· Ability to work independently and to collaborate with others to meet customer expectations
· Ability to work flexible hours to meet customer needs both locally and internationally
· …and a fun personality
Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Congés payés
- Programmes de Bien-être
- Stationnement sur place
- Tenue Décontractée
- Travail à domicile
Work Location: Hybrid remote in Saint-Laurent, QC H4S 1Y2
