Job Summary:
We are seeking a detail-oriented Medical Office Assistant to join our team at an ophthalmology clinic in Ottawa. The ideal candidate will provide administrative support in a medical office setting, ensuring smooth operations and excellent patient care.
Responsibilities:
- Schedule appointments and manage the office calendar through an electronic medical record system
- Answer patient phone calls and emails, recognize urgent medical issues over the phone that need to be addressed same day
- Greet patients in a professional and friendly manner
- Check in patients by verifying their identification and medical insurance
- Assist with patient intake, including updating the patient's medical history
- Manage patient records and ensure they are accurate and up to date
- Assist with insurance verification and billing processes
- Maintain office inventory and order supplies as necessary
- Reconcile accounts payables/receivables, and produce financial statements on a regular and timely basis
- Must be willing to cross-train in ophthalmic technician responsibilities such as taking a visual acuity, taking patient's eye pressure, putting in eye drops, and taking diagnostic imaging of patient's eyes
- Assist physician and medical staff with administrative tasks as needed
Experience:
- Diploma in Medical Office Assistant is preferred
- Previous experience working in a medical office or healthcare setting is preferred
- Familiarity with medical EMR, billing OHIP, and the ability to handle a high volume of calls
- Knowledge of medical terminology and ophthalmic procedures is a plus
- Strong work ethic, organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
This position requires a high level of professionalism, as you will be interacting with patients, physicians, and other medical staff. The ability to maintain confidentiality and handle sensitive information is crucial.
Please note that due to the nature of the business, there may be occasional exposure to emergency situations or patients requiring immediate medical attention.
Please submit your resume and cover letter detailing your relevant experience and qualifications for consideration. Applicants who are offered a position will be asked to complete a police check and provide proof of vaccination for COVID-19.
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Education:
- Secondary School (preferred)
Work Location: In person
Expected start date: 2024-09-17
