Roncy Village Veterinary Clinic is looking for an enthusiastic and compassionate Client Care Representative / Veterinary Assistant to become part of our growing team. If you enjoy working with people and animals in a fast-paced, supportive environment, this could be the perfect opportunity for you.
We are a community-focused veterinary clinic dedicated to providing high-quality medical care, client education, and compassionate support for pets and their families. Our team values collaboration, professionalism, and continuous learning, and we are committed to creating a positive workplace where everyone can thrive.
Position Overview
This hybrid role combines front desk responsibilities with hands-on support in the clinic. The successful candidate will play an important role in ensuring a smooth client experience while assisting the veterinary team with daily operations and patient care.
Responsibilities
Client Service & Reception Duties
- Welcome clients and patients in a warm and professional manner
- Manage incoming phone calls, emails, and appointment requests
- Schedule appointments and coordinate daily bookings
- Process payments, prepare invoices, and maintain accurate client records
- Assist with administrative and organizational tasks to support clinic operations
Veterinary Assistant Duties
- Support veterinarians and technicians during appointments and treatments
- Safely restrain and comfort animals during examinations and procedures
- Prepare exam rooms and maintain cleanliness throughout the clinic
- Clean and sterilize equipment and treatment areas
- Restock supplies and assist with general clinic upkeep
- Ensure patient care areas follow sanitation and safety standards
Qualifications
We are seeking someone who:
- Has previous experience in a veterinary clinic, animal care, and customer service environment
- Demonstrates a genuine passion for animal health and client care
- Communicates clearly and professionally with clients and team members
- Works well both independently and as part of a team
- Can stay organized and composed in a busy environment
- Is comfortable learning clinic software and handling administrative tasks
- Is able to lift up to 50 lbs and assist with animal handling when needed
- Has flexibility to work 10-11 hours 4days a week with opening and closing duties.
What We Offer
- Full-time position offering a compressed work week for improved work-life balance
- A welcoming and collaborative team culture
- Opportunities for training, mentorship, and professional development
- Access to continuing education resources and learning opportunities
- Employee wellness initiatives and team events
- Staff discounts on veterinary services and pet products
- Competitive compensation and benefits package
- Growth opportunities within a supportive veterinary environment
Apply Today!
If you are passionate about veterinary medicine and enjoy creating positive experiences for both pets and their owners, we would love to hear from you.
Please submit your resume and apply directly through this posting.
We appreciate all applications; however, only candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $19.00-$21.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Wellness program
Work Location: In person
