We are looking for a warm, organized, and reliable Administrative Assistant to join our team and help create an exceptional experience for every client from the moment they contact us to the moment they leave.
Position Overview
As an Administrative Assistant, you will be responsible for supporting the day-to-day operations of the wellness center while providing friendly and professional customer service.
The ideal candidate is someone who is highly organized, detail-oriented, personable, and comfortable multitasking in a client-facing environment. You should enjoy helping people, communicating with clients, and creating a calm and welcoming atmosphere.
Key Responsibilities
- Greet clients warmly and provide a welcoming experience
- Answer phone calls, emails, text messages, and client inquiries
- Schedule, confirm, reschedule, and manage client appointments
- Manage the booking calendar and ensure appointments are accurately scheduled
- Process payments and assist with gift cards, packages, and memberships
- Explain services, promotions, packages, and wellness experiences to clients
- Help clients choose services based on their needs and interests
- Follow up with clients regarding appointments and inquiries
- Maintain accurate client information and booking records
- Communicate professionally with Registered Massage Therapists, practitioners, and other team members
- Assist with opening and closing procedures
- Keep the reception area and client spaces organized and welcoming
- Monitor supplies and communicate when items need to be replenished
- Support the team with administrative tasks and day-to-day operations
- Assist with marketing initiatives, promotions, social media content, and email campaigns when needed
- Help ensure that Hygge's policies and procedures are consistently followed
- Handle client concerns professionally, calmly, and with a solutions-oriented approach
- Contribute to a positive, peaceful, and supportive team environment
Qualifications
- Previous experience in administration, reception, customer service, hospitality, wellness, or a similar role
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Comfortable using computers, email, scheduling software, and online platforms
- Strong attention to detail
- Ability to multitask and prioritize in a busy environment
- Professional, friendly, and approachable personality
- Ability to work independently while also being a team player
- Reliable, punctual, and responsible
- Comfortable handling payments and basic administrative responsibilities
- Willingness to learn about wellness services and confidently communicate their benefits and differences to clients
- A genuine interest in wellness, self-care, and creating positive client experiences is an asset
- Demonstrated ability to handle confidential information discreetly and professionally
At Hygge Wellness Center, we believe wellness is about more than individual services — it's about creating a space where people feel seen, cared for, and supported.
You'll have the opportunity to work in a unique wellness environment, learn about holistic wellness modalities, interact with a diverse range of clients, and be part of a team that values genuine care and exceptional service.
If you are organized, compassionate, proactive, and passionate about creating beautiful client experiences, we'd love to hear from you.
Pay: $20.00 per hour
Expected hours: 15.0 – 20.0 per week
Work Location: In person
