Administrative Assistant / Operation Support Officer *AMENDMENT: CLOSING DATE
Canadian Transportation Agency
Gatineau, QC
Canadian Transportation Agency
Gatineau (Québec)
AS-01, AS-02
$51,538 to $61,877
For further information on the organization, please visit Canadian Transportation Agency

Learn more about the CTA by listening to what our employees and Chair/CEO have to say about our workplace in this video.

Do you want to be better equipped to complete your application? Here is a video made for you!

Closing date: 12 November 2019 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applicants must complete the PSEE - Test of Judgement (TOJ) prior to summiting the application for this selection process.

Please do NOT start the test (Test of Judgement Unsupervised Internet Test 374) if accommodation measures are necessary as the time cannot be stopped and the examination can only be completed once. A medical note will be required and an evaluation of your request will be done.
In order for your application to be considered, it is ESSENTIAL to complete the unsupervised test before submitting your application.

Work environment
Make a difference by working for Canada’s largest employer: The Government of Canada.

Canada’s public service is diverse, innovative, and nonpartisan. We are continually engaged in projects and initiatives to improve how we serve Canadians. Together, public servants are making a difference in the lives of Canadians every day. The Government of Canada offers a breadth of rewarding careers in many locations, with great opportunities for learning and development. Whatever you’re passionate about, Canada’s public service has a career path where you can make a difference.

Come work for the federal government’s first independent regulatory body: The Canadian Transportation Agency.

An important mission: The Canadian Transportation Agency is a small organization (about 230 people) with an important mission – to advance Canadians’ economic and social well-being by:

  • Helping to keep the national transportation system running efficiently and smoothly;
  • Protecting the fundamental right of persons with disabilities to accessible transportation;
  • Providing consumer protection for air travelers.
A great place to work:
We are committed to creating a healthy and respectful workplace. Our small size enables us to meet regularly at all-staff events, and encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the CTA.

We are located at 15 Eddy, in the heart of Gatineau, with easy access to fitness facilities, public transportation and restaurants.

Intent of the process
A pool of partially or fully qualified candidates will be established through this process to staff future positions with various tenures (indeterminate, determinate, deployment, acting, assignment/secondment) with similar requirements, various language requirements and profiles and various security requirements, which may vary according to the position being staffed.

Results of this staffing process may be used for similar positions within the Canadian Transportation Agency and other departments and agencies in the federal government.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

AS-01 AND AS-02
Experience in providing information, guidance and dealing with clients or the general public.

Experience providing administrative services* and preliminary advice on processes, procedures or requirements.

AS-01 only
Experience conducting research and identifying key information.

AS-02 only
Experience conducting research, compiling, and analyzing background information for use in meetings, for preparation of reports or correspondence.

  • Administrative services includes tasks in financial, human resource, or general administrative services such as: managing agendas, scheduling and organizing meetings/teleconferences, preparing and collating meeting file folders and background materials, procuring office equipment and supplies, maintaining a filing system, quality assurance, performance monitoring and reporting, coding, verification, commitment control, expenditure functions, support to budget management, delivery of human resources services and other related duties.
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience using the federal government travel system (HRG) and applying federal government travel directives.

Experience using a financial management system, such as SAP.

Experience in planning, organizing and coordinating large meetings, events or conferences with participants from various locations, including making arrangements for and establishing contracts in respect of disability-related accommodation needs, hospitality, travel arrangements and travel claims.

Experience providing support in the management of a budget, recording and reconciling financial transactions.

Experience providing administrative support in a human resources environment, such as Classification, Learning, Staffing, Labor Relations or Planning.

Experience working with Federal Public Services Human Resources systems, such as My GCHR, Phoenix, ETMS or PMA.

Experience providing support services in matters related to expenditure management, such as reconciling acquisition card statements, invoice payment, preparing and reviewing travel or hospitality claims, or quality assurance of financial transactions.

Experience providing administrative support in a communication environment.

Experience working in compensation.

Experience with personnel or physical security.

Experience working in facilities management.

Experience dealing with officials at the management level (Director level equivalent or above).

Experience in providing support to a Director General (or equivalent) in scheduling multiple meetings, preparing meeting materials and tracking multiple requests.

Experience in providing administrative support related to procurement.

The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative (BBB/BBB)
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult the link below:

Information on language requirements

Demonstrating integrity and respect.

Working effectively with others.

Showing initiative and being action-oriented.


Ability to plan, organize and prioritize workload to meet multiple and conflicting deadlines.

Ability to perform basic administrative tasks, such as planning, decision-making, problem-solving, evaluating information, and recognizing effective written communication.

Ability to communicate effectively orally

Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and able to periodically work overtime on short notice.

Willingness to work variable hours.

Willingness to work from 9 am to 5 pm (some positions).

Some positions could require regular physical effort such as bending, climbing, and stretching.

One position could require a valid driver's licence.

Conditions of employment

Reliability Status Security Clearance. Some positions require Secret Security Clearance.

Applicants must successfully write PSEE - Test of Judgement (TOJ).

PSEE - Test of Judgement UIT
Applicants must complete the Public Service Entrance Exam: Test of Judgement Unsupervised Internet Test as part of the screening for this selection process. This test assesses the judgement required for solving problems in work-related situations. You will have 75 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Judgement Unsupervised Internet Test

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The ability to perform basic administrative tasks, such as planning, decision-making, problem-solving, evaluating information, and recognizing effective written communication, will be assessed during a standardized test from the Public Service Commission.

A written examination may be administered.

An interview will be administered.

Reference checks may be sought.

All written communication obtained throughout the selection process, from the time of application to close of process, could be used to evaluate the candidate.

Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

NOTICE : It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications. Please note that it is not sufficient to simply state that the qualification is "met" or to provide a listing of current or past responsibilities. You must provide concrete examples which clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications. Failure to do so may result in your application being rejected.

The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through to the next stages of the assessment process. Cut-off scores and/or top-down approach may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.