Company Description:
Unipac Products stands at the forefront of the food distribution industry, revolutionizing how quality meat, dairy, bakery goods, cannabis, and beverages reach the market. With unwavering dedication, we ensure that our customers receive nothing short of excellence in both products and services.
Role Description:
Are you ready to dive into a vibrant full-time role as a Bilingual Customer Service Representative (French) with Unipac? As part of our dynamic team, you'll embark on a journey where providing stellar customer service is just the beginning. Get ready to immerse yourself in a world where every interaction is an opportunity to shine, driving sales and exceeding expectations.
Responsibilities:
- Elevated Engagement: Swiftly responds to customer inquiries via multiple channels, injecting every conversation with professionalism and warmth, leaving a lasting impression.
- Savvy Solutions: Expertly pinpoint what customers want, guiding them to products and services that exceed expectations!
- Sales Dynamo: Jump into sales conversations with enthusiasm, mastering upselling and cross-selling to unleash limitless potential in every interaction.
- Efficiency Expert: Process orders, returns, and exchanges with precision and efficiency, ensuring seamless transactions and customer satisfaction.
- Resolution Expert: Tackle customer complaints and issues head-on, transforming challenges into opportunities and leaving smiles in your wake.
- Relationship Builder: Forge strong, lasting connections with customers, nurturing loyalty and retention.
- Team Player: Collaborate seamlessly with various departments, ensuring a unified approach that prioritizes the customer experience above all else.
- Knowledge Navigator: Keep updated on product features, pricing, and promotions, serving as a reliable source of accurate information and guidance for customers.
- Performance Prodigy: Meet and exceed sales targets and key performance indicators, setting the bar high and raising it with every achievement.
- Continuous Improvement Champion: Seek out opportunities for process optimization, driving enhancements that elevate the customer experience to new heights.
Qualifications:
- Language Skills: Fluency in French is required.
- Customer-Centric: Previous experience in customer service and sales roles preferred, with a passion for delighting customers at every turn.
- Communication: Strong communication and interpersonal skills, with the ability to connect effortlessly with customers from all walks of life.
- Thrives Under Pressure: Proven ability to thrive in a fast-paced environment, juggling multiple tasks with ease and grace.
- Tech Savvy: Proficiency in using CRM software and other customer service tools, leveraging technology to streamline processes and elevate efficiency.
- Education: High school diploma or equivalent, with a hunger for learning and growth.
Compensation:
- Competitive Pay: Enjoy a salary ranging from $45K to $60K, commensurate with experience.
- Performance Bonuses: Reap the rewards of your hard work with bonuses tied to the achievement of targets, celebrating your success every step of the way.
- Comprehensive Benefits: Dive into a comprehensive benefits package that prioritizes your well-being, ensuring you have the support you need to thrive.
- Time to Unwind: Take advantage of paid vacation time, embracing moments of rest and rejuvenation to fuel your continued success.
Join Us Today!
Ready to embark on a journey where every day brings new opportunities to shine? Join our team at Unipac Products and be part of a culture that celebrates excellence, innovation, and above all, exceptional customer service. Together, let's drive sales growth and redefine the standard for customer satisfaction!
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Application question(s):
- Are you able to quickly and easily grasp new software programs?
Language:
Work Location: In person
