Jr. IT Technician
Bruce Telecom
Tiverton, ON

Job Summary:

The Jr IT Technician is responsible for installing, managing and supporting internal hardware, software and network necessary for Bruce Telecom employees to conduct business.

Reports to: Information Systems Manager

Responsibilities:

  • Securely manage internal corporate information technology infrastructure.
  • Responsible for all employee workstation equipment.
  • Primary contact for all internal technology issues, training and support.
  • Assist with the development and implementation of procedures for the use of technology within the organization.
  • Provide recommendations on computer system requirements and specifications.
  • Running and confirming proper completion of monthly billing processes.
  • Maintain upgrade schedules for hardware and software to manage the lifecycle for replacement.
  • Control disposal of obsolete technology with adherence to privacy and confidentiality guidelines in an environmentally responsible way.
  • Responsible for daily data backup and retention and emergency recovery systems.
  • Responsible for the security of internal network systems, devices and information.
  • Provide back-up support for the IT Systems Administrator and liaise with Network Department as needed.
  • Perform other non-union duties as assigned by the Manager.

Minimum Educational & Experience Requirements:

Post- Secondary Education in Information Technology

2+ years of experience in a related role

An appropriate combination of education and experience will be considered

Valid Ontario Driver’s License

Technical Skills Considered an Asset:

Microsoft operating systems certification

Intel PC and Server system hardware

Familiar with Office 365 and related services

Knowledge of Antivirus software, network and host security

IP Networking, including switching and routers

Experience with Virtual computing environments (Hyper-V)

Juniper firewalls and switches

Required Skills:

Ability to work independently

Effective communications skills

Ability to problem solve effectively

Well-developed analytical, research, and decision-making skills

Interpersonal skills

Ability to manage multiples projects and meet designated timelines

Working Conditions

Working in an office environment

Considerable time spent using the computer

Considerable time on the telephone speaking with internal users and external vendors

Work independently

Work with computers and printers

Physical Demands

Repeated bending squatting, stooping, lifting

Sitting for long periods of time

On the computer using a keyboard and mouse

Mental Demands

Ability to handle and prioritize multiple projects

Ability to recognize and understand how to maintain/repair different hardware

Ability to handle stressful situations

Hours of Work:

To be discussed with the successful candidate

Will consider full-time, part-time or contract for the right fit

Job Type: Full-time