Income Review Clerk
Windsor Essex Community Housing Corporation
Windsor, ON
Windsor Essex Community Housing Corporation (CHC)

Invites applications for a

Income Review Clerk (East side based)

File# CHC 16 19

Salary Range $23.76 - $26.09/hour

(35 hours/week)

Permanent Full Time Position

Windsor Essex CHC provides well-maintained, safe and affordable community housing in a respectful and fair manner. We are leaders in the housing sector and contribute to the development and support of strong communities in the City of Windsor and County of Essex.

The ideal candidate will be confident, professional, optimistic and energetic, must be customer service focused and be committed to our organization and values. The Income Review Clerk must exercise tact and diplomacy when dealing with CHC customers and represent CHC in a positive manner.

As a member of the District team and under the supervision of the District Manager, the Income Review Clerk is responsible for a wide variety of duties including requesting and processing documents to complete tenant income reviews with accuracy and timeliness. The Income Review Clerk presents a positive and professional image of the organization to all tenants, agencies, stakeholder contacts and other contacts.

  • Compiling, sending out and tracking the receipt of the Income Review packages for the designated portfolios.
  • Following up to ensure all required information/documentation is received.
  • Calculating the rent geared to income (RGI), misrepresentation of income charges and/or retro rent charges in accordance with the Housing Services Act and regulations and CHC procedures.
  • Complete verification of the household’s ongoing eligibility for rent geared to income at the annual income review.
  • Track completed and incomplete income review packages and issues correspondences or notices as required.
  • Input data into the Yardi RGI program and complete the “in system” rent calculation following established work procedures.
  • Conduct follow-up procedures with banking institutions, employers and tenants where required.
  • Upon approval from the District Manager, prepare correspondence and apply/set up charges on the tenant ledger.
  • Make adjustment to the tenant ledger as an outcome of an internal review decision.
  • Report to District Managers when certain facts become apparent when reviewing income reviews (i.e. Change of income, change in family status or Rent Supplement rents have reached market rates).
  • Answer enquiries regarding rental calculations.
  • Maintain Market Rent statistics for the District managers at assigned sites.
  • Review Tenant Data Ledger for credits on accounts by checking related files and reports, examining for trend and following up to resolve as appropriate.
  • Other duties as assigned.
A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge and ability warrant.

  • High School Diploma or General Equivalency Diploma (GED).
  • Proven ability to prioritize work effectively, exercise tact and diplomacy, and use discretion when dealing with confidential information.
  • A customer service focused individual with strong knowledge and experience in general office procedures.
  • Excellent verbal and written communication skills to interact with tenants, agencies and co-workers.
  • General mathematical skills.
  • Knowledge of Microsoft Office products with emphasis on Word, Excel; experience in Yardi systems considered an asset.
  • Strong keyboarding skills with the ability to compile reports and work with spreadsheets.
  • Having skills to multitask, meet deadlines, and prioritize tasks with minimal supervision.
  • Have knowledge of various income sources, community agencies and have the ability to review and apply legislation.
  • Proven ability to communicate effectively by phone, in person, and in writing to assist customers and resolve inquiries.
  • Previous work experience in handling confidential or sensitive information; knowledge of applicable data privacy laws is beneficial.
  • A valid driver’s license and use of a vehicle during work hours as travel between CHC offices is required.
This is a Bargaining Unit position. You will be required to work in a smoke-free environment.

CHC is an equal opportunity employer servicing our diverse communities. Although we appreciate all applications, only those selected for an interview will be contacted. The successful candidate will be required to supply a current satisfactory criminal reference check, including a vulnerable sector check, before work can commence, if applicable.


CHC is committed to meeting it obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require disability related accommodation to participate in our recruitment process, please contact Human Resources. Accommodation may be provided in all steps of the recruitment process.

To apply for this position you must use the link provided on our website at (Corporate) in the Employment Opportunities section. Applications must be received by 4:00 p.m., Tuesday September 24, 2019