Front Desk Overnight
Howard Johnson Express Inn
Winnipeg, MB

Job Summary

Night Front Desk Agent/Representative:

POSITION PURPOSE

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

ESSENTIAL FUNCTIONS

---Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Wyndham Preferred Guest Program and provide recognition and benefits to all present members.

---Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

----Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Wyndham rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk

Grooming

  • All employees must maintain a neat, clean and well-groomed appearance per hotel standards.

Job Type: Full-time

Salary: $12.15 /hour

Job Type: Full-time

Salary: $12.00 to $14.00 /hour

Experience:

  • front desk: 1 year (Preferred)