Job Summary
The File Officer at Makeway Immigration plays a key role in supporting our clients through their immigration and study processes. This position involves organizing and managing case files, reviewing documents for accuracy, and providing excellent customer service in a fast-paced, professional environment. The ideal candidate has at least 1 year of experience in immigration consulting or file management, strong knowledge of Canadian immigration terms, and the ability to stay highly organized and detail-oriented.
Responsibilities
- Review and organize immigration files for accuracy and completeness.
- Upload, update, and maintain client records in portals (ApplyBoard, college/university systems, and internal databases).
- Communicate with clients, colleges, and team members by email, phone, and in person.
- Provide excellent customer service and timely updates to clients.
- Prepare checklists, receipts, and supporting documents for applications.
- Ensure confidentiality and compliance with immigration guidelines.
- Assist with office administrative duties as needed.
Qualifications
- Experience in immigration, education consultancy, or office administration with direct file handling and understanding of Canadian immigration processes and terminology is an asset.
- Excellent organizational skills; detail-oriented and able to handle multiple files at once.
- Strong customer service and communication skills.
- Proficiency with Microsoft Office and Google Workspace.
- Ability to work on-site in Surrey, BC in a fast-paced environment.
- Additional language skills (Punjabi/Hindi) are an asset.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Work Location: In person
