Job Summary
Operations Manager AMO Estate Winery | Niagara Wine Country
AMO Estate Winery is looking for an experienced, passionate, and highly organized Operations Manager to join our team.
At AMO, we believe that wine is more than what is in the bottle—it is about love, connection, family, hospitality, and creating memorable experiences. Our Operations Manager will play a key role in bringing that philosophy to life every day.
We are looking for a confident and hands-on leader who thrives in a fast-paced hospitality environment, enjoys working with people, and takes pride in creating an exceptional guest experience. The ideal candidate is organized, solutions-oriented, approachable, and understands that strong operations and exceptional hospitality go hand in hand.
The Role
The Operations Manager will oversee the day-to-day operations of AMO Estate Winery, ensuring that our winery, team, events, and guest experiences operate seamlessly and to the highest standard.
This is a hands-on leadership position that requires someone who is comfortable moving between strategic planning and being actively involved on the floor with the team and our guests.
Key Responsibilities
Daily Operations
- Oversee the daily operations of the winery and ensure the property is presented to AMO standards.
- Ensure the winery is properly opened, staffed, operated, and closed each day.
- Establish and maintain operational procedures that create consistency and efficiency.
- Identify operational challenges and implement practical, solution-focused improvements.
- Ensure the winery, boutique, tasting areas, event spaces, and guest areas are clean, organized, and guest-ready.
Team Leadership
- Lead, coach, motivate, and develop the AMO team.
- Assist with recruitment, onboarding, training, scheduling, and performance management.
- Create a positive, respectful, and accountable workplace culture.
- Ensure staff are knowledgeable about AMO wines, experiences, policies, and standards.
- Lead by example and be actively present and engaged with the team.
Guest Experience
- Ensure every guest receives warm, professional, and elevated hospitality.
- Oversee wine tasting, tour, and guest experience standards.
- Handle guest concerns professionally and find solutions that protect the AMO experience.
- Monitor service standards and identify opportunities to exceed guest expectations.
- Build relationships with guests and encourage repeat visitation and brand loyalty.
Events & Hospitality
- Assist with the planning and execution of weddings, private events, corporate functions, wine club events, and AMO experiences.
- Coordinate event logistics, staffing, setup, service, and breakdown.
- Work closely with vendors, entertainers, caterers, event partners, and clients.
- Ensure events run smoothly and are delivered according to AMO standards.
- Assist with developing new experiences, events, and revenue opportunities.
Sales & Administration
- Oversee reservations and booking processes for tastings, tours, and events.
- Monitor POS operations and ensure accurate transactions and cash handling.
- Support sales initiatives and identify opportunities to increase wine, tasting, event, and retail revenue.
- Monitor inventory levels and coordinate restocking and ordering as required.
- Assist with reporting, invoices, operational documentation, and other administrative duties.
Winery & Retail Support
- Assist with boutique merchandising and presentation.
- Support wine bottling, packaging, labeling, and other winery activities when required.
- Monitor inventory and communicate production or purchasing needs.
- Work collaboratively with ownership, management, production, retail, and event teams.
What We're Looking For
- Previous experience in hospitality, winery, restaurant, hotel, event, or tourism operations.
- Proven experience in a management or leadership position.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to lead a team while maintaining a positive and respectful workplace.
- Strong problem-solving skills and a solutions-first mindset.
- Comfortable working in a fast-paced, customer-facing environment.
- Professional, polished, approachable, and confident.
- Strong attention to detail.
- Sales-focused with an understanding of hospitality-driven revenue.
- Wine knowledge and winery experience are strong assets.
- Smart Serve certification.
- Valid driver's licence.
- Ability to work evenings, weekends, holidays, and during special events as required.
- Ability to lift up to 40 lbs when required for operational and restocking duties.
AMO means "I love." Love is at the heart of our winery, our family, our wines, and the experiences we create.
If you are ready to bring your leadership, energy, and passion to AMO Estate Winery, we invite you to apply.
Pay: $52,000.00-$80,000.00 per year
Benefits:
- On-site parking
- Store discount
Ability to commute/relocate:
- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Winery management : 5 years (required)
Language:
Work Location: In person
