About Us
TMG Industrial is a trusted supplier of industrial products, proudly offering over 800 items across diverse categories — including outdoor storage structures, machinery attachments, shop equipment, and farming and agricultural implements. As an industry leader, TMG Industrial has become one of the fastest-growing industrial brands in North America.
With nearly two decades of experience and headquartered in Richmond, BC, the company operates distribution warehouses across Canada and the United States — and has now recently expanded into Australia. Join us and be part of our exciting global growth journey.
Position Overview
We are seeking an additional Customer Support Representative who will play a key role in driving TMG Industrial’s sales growth while delivering exceptional support to our customers.
This position requires a highly motivated, customer-focused individual with strong communication skills, a passion for helping clients find the right solutions, and the ability to understand market trends, customer needs, and business opportunities.
What You’ll Be Doing:
- Monitor, respond to, and thoroughly address customer service concerns through multiple communication channels (ticketing system, web chat, phone calls, emails, etc.).
- Learn and understand products available to customers and be able to answer questions appropriately.
- Provide technical assistance, troubleshooting, and product support to customers.
- Process and validate customer parts and warranty requests
- Document customer interactions and technical issues in the company's CRM system, such as Zendesk, MS SharePoint.
- Assist in the creation of technical documentation, FAQs, and support resources.
What You Bring:
- Minimum of 2 years experience in customer service or a related field; experience in industrial, agricultural, or automotive sectors is an asset.
- Excellent communication and active listening skills, with the ability to explain technical concepts to non-technical customers.
- Strong organizational skills to manage multiple customer needs and follow-ups in a timely manner.
- Working knowledge of Shopify & Zendesk and experience with other e-commerce platforms is an asset.
- Experience as a mechanic, handy person, or with technical products is considered a plus.
- Proficiency in French is considered an asset
Why Join Us?
- Be part of a fast-growing company with exciting international expansion.
- See your work make a direct impact on operations and growth.
- Work alongside a collaborative, driven, and entrepreneurial team.
Work Hours: Monday-Friday, 8:30 am-5:00pm or to be discussed.
Location: Richmond, BC | Onsite
Pay: $48,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer support: 2 years (required)
Language:
Work Location: In person
