Posting ID: 19370
Position Type: Temporary
City: Vancouver, BC, Canada
Location: Vancouver H/O - Canfor/CWPM_1000 (BC13)
Canfor’s strength comes from the diversity of our skilled and resilient workforce. As our company continues to grow and diversify, so do our career opportunities. Let us take this opportunity to tell you how you could be the best fit for Canfor.
The Temporary Service Desk Analyst has a key role in handling day-to-day IT service requests and other IT related issues. The incumbent will work with knowledge experts across IT teams to coordinate the resolution of incidents and service requests, will keep customers informed of the status and will identify and develop opportunities for IT service improvement. They are also responsible for small development efforts, service implementation activities, security, inventory control and documentation. This opportunity is a 12 month contract position.
Upgrade and replace user computers from Windows 7 to Windows 10
Assist in the daily management of the IT Support queue to ensure support tickets are assigned and resolved to meet service levels
Demonstrate technical skills to resolve requests at first point of contact in a friendly and helpful manner and educate users in the use of hardware, software, or equipment
Provide exceptional customer service in person, via phone and email as appropriate
Develop, implement, and participate in the preparation knowledge base articles and documentation for Service Desk use; make recommendations for improvements
Perform user administration duties such as new user creation, account unlocking, etc.
Identify problematic trends within the company and propose solutions to prevent future occurrences
Participate in department projects such as software & hardware rollouts, network infrastructure implementation, user training classes, etc.
Attend and be involved during Service Desk Team meetings
Degree or Diploma in information technology, computer science, engineering or equivalent related experience
Proficient in with PC hardware, software, basic networking and, in particular, Microsoft technology
Support for Microsoft Windows and Office products
Support for computer hardware and mobile devices including smartphones and tablets
Knowledge of computer imaging, software packaging and deployment automation
Basic knowledge of Active Directory and Group Policies
Basic knowledge of TCP/IP networking
Excellent written and oral communication skills; excellent listening and interpersonal skills
Excellent problem solving and communication skills
Experience working in a team-oriented, collaborative environment
Experience and training with IT Service Management (ITSM/ITIL) and related ticketing systems
Strong customer service orientation
Valid driver’s license
Experience in an industrial setting is preferred but not required; however, the ability to work in an industrial setting is a requirement
All qualified candidates are encouraged to submit their application no later than 4:00pm PST on August 4th, 2020.
At Canfor, diversity means understanding, recognizing and valuing the differences that make each person unique. We see inclusion and diversity as an essential part of our productivity, creativity, innovation and competitive advantage. We strive for a fair and equitable recruitment process, where hiring decisions are based on the individual qualifications and experience of each applicant.
We are not your run of the mill forest products company, join us and find out why. #canfortalent