There are two separate positions available in the Montreal Call Centre:
Bilingual Financial Services Representative (Business hours are from 7:00am until midnight but there are various shift options)
You’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals in the Telephone Banking department. As a Financial Services Representative at our Contact Centre, you’ll share your knowledge of products and campaigns with clients through outbound calls. You’ll engage in meaningful conversations, where you’ll seek to develop an in-depth understanding of their financial needs.
Bilingual Credit Card Customer Service Agent (Must be able to work rotating shifts: days, evenings, weekends AND holidays)
You’ll use your knowledge of CIBC’s card products to support clients as they manage their day-to-day banking needs. As a Customer Service Representative at our Contact Centre, you’ll be the first point of contact for clients calling in with questions about their credit cards. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized banking solutions.
Must be fluent in English and French
Must self-identify as First Nations/Metis/Inuit
Must be comfortable speaking to clients on the phone
Ease with people
Applicants must be able to work 3pm to 11pm plus 1 Saturday a month OR rotating day, evening, weekend and holiday shifts
We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it.