Hey there! We're looking for a customer service / E-commerce account manager to help manage online sales.
Our business is called DanielsGearShop, we sell replacement parts to vintage audio enthusiasts, technicians and hobbyists. We've grown considerably in the past few months and expect the role we're hiring to grow with the business.
Hours & pay
- 25–35 hrs/week, weekdays, mornings (approx 10am–4pm ET)
- $22–25/hour depending on experience
- Fully remote within Ontario
- Full-time employee
What you'll do
- Respond to buyer messages on eBay and Reverb
- Manage the full return, refund, and dispute lifecycle (INAD, INR, chargeback cases)
- Run daily proactive outreach on delayed shipments to head off "item not received" claims
- Flag product / listing issues so they can be adressed by our technician or yourself
- Coordinate with the owner and fulfillment team on customer inquiries
Required experience
- High-volume eBay selling or account management experience (not just buying)
- 2+ years customer service experience
- Excellent written English, our buyers are serious collectors who value clear, professional communication
- Comfort with spreadsheets and typical online seller tools
Nice to have
- Shopify Experience
- Interest or familiarity with vintage audio equipment (not required)
- Dispute or chargeback handling experience
To apply Send a brief email to [email protected] with:
- Your resume.
- A cover letter (a few paragraphs) telling me why this specific role fits what you're looking for.
- Two references with contact info, ideally people who can speak to your customer communication skills.
- Include the phrase "Gear Shop" somewhere in your email subject line so I know you read this section.
Applications missing any of the four items above will not be reviewed. Applications that read as AI-generated will not be reviewed.
Pay: $22.00-$25.00 per hour
Experience:
- Customer Service: 2 years (required)
- E-commerce Sales / Management: 2 years (required)
Work Location: Remote
