About Smartwheel
Smartwheel is a growing leader in the e-mobility sector, specializing in innovative personal electric transportation products, including electric unicycles, electric scooters, and electric dirt bikes. We are committed to providing high-quality mobility solutions while delivering exceptional customer experiences and building a strong community around our products.
As our company continues to expand, we are looking for a dependable and adaptable team member who thrives in a dynamic environment and enjoys taking on a variety of responsibilities.
Position Overview
We are currently seeking a Store Administrator & Customer Support Associate to support our day-to-day operations. This role combines administrative responsibilities, customer service, order fulfillment, and basic sales support. The successful candidate will play an important role in maintaining efficient store operations while ensuring a positive experience for both retail and online customers.
Key Responsibilities
- Independently manage daily store operations as a key holder
- Process, pack, and ship customer orders through our e-commerce platforms
- Monitor inventory levels and maintain accurate stock records
- Assist customers via phone, email, and in-store inquiries
- Provide updates on orders and resolve customer concerns promptly and professionally
- Maintain organized records and prepare daily operational and sales reports
- Ensure the store remains clean, organized, and aligned with company standards
- Support sales efforts by assisting customers with product information and recommendations
- Contribute ideas to improve customer satisfaction, sales performance, and store efficiency
- Receive and organize incoming inventory shipments
- Safely handle merchandise and lift items weighing up to 50 lbs when required
- Perform additional administrative and operational tasks as assigned
Qualifications
- Minimum of two years of experience in administration, customer service, retail operations, or order fulfillment is preferred
- Strong communication and interpersonal skills
- Customer-focused mindset with a commitment to providing excellent service
- Ability to work full-time and start immediately
- Highly organized, detail-oriented, and capable of maintaining accurate records
- Self-motivated and able to work independently in a fast-paced environment
This position offers the opportunity to become a key contributor within a growing company at the forefront of the e-mobility industry. You'll gain hands-on experience across multiple areas of the business while helping customers discover innovative transportation solutions. We welcome enthusiastic individuals who are eager to grow with our team and make a meaningful impact on our continued success.
Pay: $18.00-$22.00 per hour
Ability to commute/relocate:
- Burlington, ON L7M 3X1: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer support: 3 years (required)
- Admin/Back Office Support: 3 years (required)
Work Location: In person
