The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
To enhance the guest experience by overseeing daily restaurant operations and ensuring a refined dining environment for all guests. This role focuses on delivering exceptional dining services while maintaining high standards of quality and fostering an elegant atmosphere. The restaurant supervisor supports the team and management to drive operational excellence. Behind the scenes, they ensure smooth operations while upholding the restaurant's upscale standards.
Ideal Candidate
An experienced professional with a passion for upscale and exceptional guest service. They have a strong understanding of restaurant operations and guest service, leading by example to create a sophisticated environment. The ideal candidate excels in team leadership and upholds service standards. They ensure every guest receives personalized, memorable dining experiences.
Key Accountabilities:
- Active server or bartender
- Provide exceptional customer service, interact with guests, and answer inquiries, ensuring a positive guest experience
- Ensure team members are fully trained on menu details, enabling them to confidently discuss menu offerings and enhance the guest experience. Working closely with the back-of-house team to address allergies and dietary restrictions, ensuring guest safety and satisfaction
- Participate in front-of-house menu change launch process, including culinary and bar updates, ensuring smooth transitions and proper communication with the team.
- Demonstrate proficiency in all restaurant roles and responsibilities, with the ability to cover for other team members as needed
- Perform on-the-spot guest service recovery to resolve issues promptly, advocating for outstanding guest experiences
- Coordinate and participate in training sessions to maintain high standards of service, operational procedures, and team development
- Act as an expert and trainer on all operational systems, procedures, and standards, ensuring team adherence and consistency
- Oversee the scheduling and management of reservations, ensuring efficient use of time and resources
- Assist in onboarding new team members and provide guidance to ensure smooth transitions
- Manage a moderately busy shift, ensuring smooth operations and delegating tasks to optimize restaurant performance
- Ensure the restaurant environment is clean, professional, and well-maintained, including dining and waiting areas
- Assist with inventory management, ordering, and stocking supplies, ensuring easy access to necessary items
- Handle guest inquiries, resolve complaints, and ensure a professional, courteous demeanor at all times
- Promote restaurant initiatives and special events to retain existing guests and encourage new visits
- Foster a positive and inclusive work environment, promoting collaboration, teamwork, and a dependable work ethic
- Stay updated on restaurant services, promotions, and policies to provide accurate and timely information to guests
- Work with management to update the Restaurant Training Manual and ensure new hires are tested on relevant procedures
- Ensure compliance with health and safety regulations, including sanitation, food safety protocols, and company policies
- Report and follow up on asset care and maintenance issues, ensuring all equipment is in safe working order
- Complete incident and accident reports promptly and accurately, ensuring proper follow-up and documentation
- Maintain First Aid certification and advocate for health and safety practices within the restaurant
- Additional duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property
What we would like you to bring to the position:
- Smart Serve certified
- WHMIS certification (training provided)
- First Aid & CPR certification required (training provided if not currently certified)
- Experience with restaurant software such as: Micros considered an asset
- 2+ years of upscale restaurant experience
- Communication: Maintain clear, effective communication with guests, team members, and management to provide seamless service, resolve concerns, and offer constructive feedback.
- Emotional Intelligence: Demonstrate empathy and emotional awareness, managing both personal and team emotions to maintain a positive, supportive work environment and ensure exceptional guest experiences.
- Decision-Making: Make thoughtful, informed decisions that elevate the guest experience and enhance operational efficiency, balancing the needs of the business with guest satisfaction.
- Adaptability: Quickly adjust operational strategies and approaches in response to changing business needs, guest expectations, and market trends.
- Team Building: Cultivate a strong, collaborative team atmosphere, fostering motivation, trust, and high performance to drive team success.
- Problem-Solving: Proactively identify and resolve issues promptly, ensuring service disruptions are minimized and high service standards are consistently met.
- Guest Focus: Prioritize exceptional guest service by ensuring all aspects of their experience are attended to, maintaining high standards of service quality.
- Leadership: Lead by example, building trust, ownership, and authenticity within the team to inspire motivation, accountability, and peak performance.
- Technical Proficiency: Demonstrate proficiency in relevant hospitality systems and software, effectively supporting operational functions and troubleshooting technical issues as needed
Advantages of joining The Pearle Hotel & Spa Team:
- Competitive wages
- Co-paid benefits for permanent team members after 3 months
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Marriott discounts
- Training and Development
- Growth opportunities
- Wellness Program
- Amazing team and company culture!
Vacancy Status Disclosure: This job posting is related to an existing vacancy.
Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
#TPHJOBS
Job Type: Full-time
Pay: From $25.00 per hour
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location
(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Licence/Certification:
Work Location: In person
