Academic Administrator, Learning Technology
University of Toronto
Toronto, ON
Job Number: 1903938

Faculty / Division: Faculty of Dentistry

Department: Faculty of Dentistry

Campus: St. George (downtown Toronto)

About us:
Exciting new advances and global challenges are radically reshaping the field of dentistry. Our vision at the Faculty of Dentistry at the University of Toronto is to not just address and respond to these changes – but to thoughtfully and conscientiously shape the field of the future.

With our robust and comprehensive educational training programs (DDS, MSc, PhD degrees, IDAPP and other specialty programs), our emphasis on community outreach and care, and our internationally known and interdisciplinary research mission, the Faculty of Dentistry at the University of Toronto continues to earn its reputation as one of the top dental schools in North America. Throughout more than 140 years of dental education - the oldest, largest and most comprehensive training program in Canada - we have striven to graduate the highest quality of students while providing the public the highest standards of care.

We are driving by our vision to improve health by advancing dentistry through inspired leadership, innovation, and excellence in education, research and practice.

Your opportunity:
Under the general direction of the Manager, Academic Administrative Services, the incumbent provides leadership in didactic learning technology and course materials. The incumbent contributes to the enhanced operation and ongoing support of web-based student evaluations and learning systems: overseeing enrollment of users, advising on the use and conducting workshops on the online assessment system and learning technology; testing/troubleshooting software; soliciting feedback and conducting needs analysis for system improvements; advising on the design of layout and reports; validating and compiling data in the system and generating summary reports from the learning technology software as appropriate. They will be responsible for coordinating the activities and calendar of the Associate Dean Undergraduate Education, as well as providing administrative support to the office of the Associate Dean Undergraduate Education, including the coordination of meetings and follow up on action items with a thorough knowledge and understanding of the priorities of the office and relevant committees, as well as establishing and maintaining the filing/archiving system for the office.

Your responsibilities will include:
Probing for information from end-users to identify problems and establish needs
Conducting needs assessments to determine end-user technical requirements
Configuring web applications according to objectives or user feedback
Providing detailed information to instructors on how to build a course shell
Assessing and determining best practices and standards for multiple instructional modalities
Researching, analyzing and recommending potential changes to system features
Creating and editing support documentation
Facilitating educational workshops and seminars

Essential Qualifications:
Bachelor's Degree or acceptable combination of equivalent experience.
Minimum three (3) years experience in academic administration and learning management systems. Experience with the Blackboard LMS. Experience working with a large amount of highly sensitive and confidential information and handling enquiries in an academic setting. Experience organizing, sorting and maintaining high volumes of information. Experience working in a highly collaborative environment. Background in client services required.
Advanced knowledge of learning software including Quercus, ExamSoft and Tophat or equivalents. Strong computer skills with experience in MS Office.
Able to use tact, discretion, maintain confidentiality, flexibility and sound judgment.
Possess a high degree of initiative and the ability to work in a diverse team environment.
Must have highly developed organizational, time management and communication skills.
Excellent interpersonal and problem-solving skills and a commitment to delivering the highest level of customer service.
Ability to effectively manage multiple projects/tasks of varying complexities, meet deadlines and work well under pressure.
Demonstrated commitment to accuracy; ability to work well as a member of a project team.
Demonstrated professional demeanor when dealing with internal and external stakeholders.

Assets (Nonessential):
Knowledge of curriculum planning, mapping and/or assessment tools used in dental education.
Experience training end users.
Experience with communications and preparation of assessment and educational materials.

To be successful in this role you will be:
Team player

Travel: None

Notes: Some overtime required. Full job description available upon request.

Employee Group: United Steelworkers (USW)

Appointment Type: Budget - Continuing

Schedule: Full-time

Pay Scale Group and Hiring Rate: USW Pay Band 10 - $61,846 with an annual step progression to a maximum of $79,088. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Field: Research & Teaching

Job Posting: Oct 21, 2019

Job Closing: Oct 31, 2019, 10:59:00 PM