About Doraji
Doraji is a fast-casual Korean bowl concept in the heart of downtown Toronto at The Well (486 Front St W). Since opening, we've grown from a new concept into a busy anchor location, serving made-to-order bowls to a steady flow of neighbourhood regulars, office crowds, and corporate catering clients.
We're a small, hands-on team that moves quickly. Beyond our flagship, we're actively planning our next location, and we're building the systems and bench strength to support that growth. Joining Doraji now means getting in early on an expanding brand where your work has visible impact, and your path forward is real.
The Role
We're seeking a high-energy, experienced Assistant General Manager (FOH Manager) to help lead our team. The ideal candidate is a self-starter who doesn't manage from the sidelines but leads by example on the floor. Reporting to the co-founders, you'll be a key driver of guest satisfaction, team development, and day-to-day operational execution.
Key Responsibilities
- Hands-on Service: Lead the line during peak lunch and dinner rushes, assembling bowls, holding speed of service, and setting the pace for the team.
- Guest Experience: Uphold high standards of hospitality and resolve guest concerns with grace and professionalism.
- Operational Excellence: Own the checklists. Ensure every shift is set up for success through rigorous adherence to food safety, cleanliness, and opening/closing procedures.
- Catering: Manage & Organize the various 3rd party catering channels as well as direct catering. Responding & handling all catering customer inquiries via email & phone.
- Scheduling & Inventory: Manage FOH scheduling, purchasing, and inventory control to keep labour and food costs on target.
- Kitchen Partnership: Work closely with Doraji's Head Chef on line management, execution, and quality control.
- Talent Development: Recruit, onboard, and continuously train a FOH team that reflects Doraji's values of hospitality and efficiency.
- Culture Leadership: Maintain a positive, high-energy atmosphere that keeps the team motivated and guests coming back.
What We’re Looking For
- Experience: 2+ years in restaurant management or supervision, preferably in quick-service or fast-casual, high-volume environments.
- Service Under Pressure: Proven ability to deliver consistent service through peak rushes without losing quality or composure.
- Guest Recovery: Exceptional customer service instincts, with a track record of turning complaints and difficult situations around.
- Team Leadership: Experience training, developing, and motivating FOH staff, and building a positive, accountable culture.
- Operations: Comfortable owning scheduling, purchasing, and inventory management.
- Mindset: A true team player who rolls up their sleeves, sees what needs doing before being asked, and thrives in the heat of a rush.
- Ambition: Growth-minded, with the drive to take on more responsibility as the company expands.
Why Join Us?
- Competitive Compensation: Competitive pay plus a performance bonus structure designed to reward your growth in the business.
- Career Pathing: Mentorship from seasoned restaurateurs and a clear runway to GM as our restaurant group expands.
- Culture: A supportive, family-oriented environment in the heart of downtown.
- Perks: Free meals at Doraji and discounts across our sister restaurant concepts.
At Doraji, you're not just serving food; you're creating memories. Come help us bring the taste of Korea to Toronto.
Pay: From $20.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
