Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
Summary:
The Customer Service/Cashier Manager works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register.
Main Responsibilities and Tasks:
- Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching.
- Leads by example and consistently delivers an excellent customer experience.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Works as a team with other departments to provide an excellent customer experience.
- Maintaining a quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
- Manages and assists team members in daily departmental operations in order to meet established productivity goals.
- Maintains department inventory and fullness through accurate stock levels and bin caps.
- Assists in the orientation and training of new employees, store opening and closing responsibilities.
Requirements:
- Canadian Tire experience an asset
- Experience in retail sales, execution, and operations.
- Demonstrated supervisory, leadership, and/or managerial experience, or relevant experience.
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to assist in leading and managing others to achieve common goals in a fast-paced environment.
- Ability to motivate and coach others.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Ability to find solutions to problems and make decisions.
- Positive attitude, punctuality, and solid work ethic.
- Operates cash register and all point of sales functions.
- Processes customer purchases efficiently, following standardized procedures.
- Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
- Balances cash and is aware of amount of cash on hand.
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations and conflict resolution in a professional manner.
- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
- Strong belief in the Canadian Tire values of honesty, integrity, and respect.
- Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations.
- Attention to detail and organizational skills.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
- Strong mathematical ability and typing skills.
- Ability to work with computerized systems and with minimum supervision.
More about the position:
Physical Demands and Working Conditions
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".
Our offering includes
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
- Reference Check
- Employment Verifications
- Criminal Background Check
- Credit Check
Job Types: Full-time, Permanent
Schedule:
Work remotely: