International Graphics is a leading provider of business card, print procurement and corporate identity solutions for many of Canada’s largest financial institutions, retailers and corporations. In business for over 60 years, we are currently seeking a part time Customer Service Representative-Office Assistant to join our team, reporting to the Customer Service Manager. This position has the potential to move into full time.
The ideal candidate will be a patient, positive, reliable problem solver who is solution oriented and is able and willing to train on a variety of technologies & software programs. You must be a team player, with the goal of providing exceptional Customer Service to both internal & external customers.
You must be able to handle stress and multi-task all while paying close attention to detail.
As a Customer Service Representative / Office Assistant, you will:
- Strive to provide exceptional, professional customer service, in every interaction
- Assist customers with questions regarding their orders
- Assist customers with placing their orders on-line, using one of our on-line ordering sites
- Enter manual orders into our order entry/billing system
- Reply to customer inquires sent via email
- Assist the credit department in daily credit tasks
- Assist the estimating department in providing quotes
- Assist with any other tasks requested of you
Requirements:
- Grade 12
- 3 – 5 years previous customer service experience
- Professional communication skills, both verbal and written with a focus on providing excellent customer service
- Ability to multi-task while paying close attention to detail
- Proven ability to work independently, as well as part of a team
- Self-directed, solution-oriented and a reliable problem-solver
- Excellent time management and the ability to meet deadlines
- Enjoy learning new technologies
- Knowledge in any/all aspects of commercial print, from digital and CTP to traditional offset, would be an asset
- Bilingual (English/French) is preferred, but not a requirement
We offer an attractive wage and benefit plan, as well as a great environment in which to work. If this position interests you, please forward your cover letter and resume in confidence to: [email protected]. We thank all applicants for their interest, however only those candidates considered for an interview will be contacted
Job Type: Part-time
Pay: $20.00-$21.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Life insurance
- Paid time off
- RRSP match
Work Location: In person
