The Case Manager – Housing First program assists homeless clients to find and maintain suitable housing throughout the housing process with the prime objective to stabilize housing. The incumbent will provide a range of housing search and housing support functions within the Housing First program.
There are two contracts available - one for 6 months and another one is for 1 year. Although this is a term contract position, there is the potential for this to turn into permanent employment.
Overview of Key Responsibilities:
- Assisting clients to obtain and get settled in appropriate housing for their individual needs.
- Completing monthly check-ins with landlords to ensure rents have been paid and housing is stable.
- Providing on-going case management with the prime objective to stabilize tenancy.
- Work with clients to develop plans in support of their housing stability and overall wellness.
- Connect clients with community supports using knowledge of community services, supports and resources.
Required Skills & Knowledge:
- Knowledge of homelessness and affordable housing issues within the community and the strategies to end chronic homelessness which are identified the City of Kingston’s 10-year Housing and Homelessness Plan (Dec 2013);
- Ability to apply the principles of a Housing First approach in day-to-day work and interactions with the client;
- Knowledge of the resources in the community for individuals, youth and families who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues;
- Ability to integrate harm reduction approaches as appropriate in daily interactions with clients;
- Ability to use assertive engagement techniques as appropriate in interactions with the client;
- Ability to identify and assess risk and implement strategies which minimize risk to self, the client, and others;
- Strong problem solving, conflict resolution and mediation skills within a solution-focused framework;
- Knowledge of Residential Tenancy Act and role of Landlord Tenant Board in landlord-tenant disputes;
- Excellent communication skills, both written and verbal
- Ability to enter client data and information including SPDAT scores and case notes into HIFIS as required
- Ability to negotiate and mediate difficult situations and produce positive results
- Capable of functioning as a participating member of the team and understand the work of the team as part of a broader system to end chronic homelessness
- Ability to coach on the principles and interventions required in a Housing First program
- Background in systems work, data analysis and supporting the work of others to achieve system goals;
- Supports a learning culture that stays up-to-date with the main currents of thought and practice in the delivery of Housing First programs
Qualifications & Requirements:
- University degree or community college diploma in a related discipline
- Minimum three years work experience in human services
- Possess a valid Driver’s License and have access to a reliable vehicle, with appropriate insurance
- Non-violent Crisis Intervention Training or related training
- First Aid and CPR
- CPIC – vulnerable sector required prior to employment
Work Remotely
Job Types: Full-time, Fixed term contract
Benefits:
- Casual dress
- Company events
- On-site parking
- Paid time off
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Are you willing and able to provide a CPIC- vulnerable sector check prior to employment?
Education:
Experience:
- human services: 3 years (preferred)
Licence/Certification:
- driver's license (required)
Work Location: In person
