APASS Education is an educational consulting company supporting local Canadian and international students in reaching their academic goals. We are currently looking for an English and Mandarin speaking Education Program Coordinator who will assist in overseeing the all k-12 school subjects' supporting courses, public speaking and debate programs, is passionate about delivering outstanding customer service and enjoys interacting with clients and team members.
Responsibilities：
Clients Services
1) Serve as a liaison between parents, students and teachers
2) Develop and maintain good relationships with students, parents, instructors and team members
3) Monitor the class schedules and ensure the communication with parents and instructors is accurate, clear and efficient.
4) Oversee students’ learning progress and provide feedback to the teacher
5) Report issues, problems and concerns to the Director of Education
6) After conferring with Director of Education, resolve issues with clients
7) Maintain an account of students’ fees and payments
Team Coordination
1) Review invoices submitted by teachers
2) Update programs and schedules by collaborating with other team-members, instructors and third parties
3) Assist team members with their tasks
Skills and Qualifications:
· Excellent verbal and written English and Mandarin Chinese communication skills is a requirement
· Post-secondary education
· Solid understanding of BC curriculum from Grades 1-12
· Related work experience with Grade 1-12 students
· Minimum of 3 years of previous work experience in a local setting; Prior experience in an educational institution is valued.
· Ability to take responsibility for the smooth operation and administrative duties of the programs
· Self-motivated, possess great work ethic and able to work independently
· Highly organized, and detail oriented
· Good time management and organizational skills
· Diplomacy and tact with clients
· Positive approach to customer service
· Effective interpersonal skills with clients and team members
Job Types: Full-time, Permanent
Salary: $20.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- Vancouver, BC V6M 1Z1: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- local educational service: 3 years (required)
Work Location: In person
