Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
SFU Campus Services delivers essential services to students, staff, faculty, and the public across three campuses. The Bookstore, Document Solutions, and Parking & Sustainable Transportation teams operate as integrated, service-focused units providing retail, print production, course materials, and parking services. Staff work in a fast-paced, multi-service environment where accuracy, reliability, and a genuine commitment to customer service are essential. The Surrey campus location serves a diverse and active campus community and requires staff who can work independently, manage competing demands, and represent Campus Services professionally at all times.
About the Role
The Customer Service Representative is the primary point of contact for customers at the Surrey campus seeking services from the Bookstore/Spirit Shop, Document Solutions, and Parking & Sustainable Transportation. This is a multi-service role requiring demonstrated experience in customer-facing environments. The position processes retail transactions, Document Solutions print and scanning requests, and parking permit transactions, and provides direct, hands-on assistance to customers using self-serve systems. The role also supports Campus ID/One Card services and provides information and referrals across a range of Campus Services departments. Candidates must meet the minimum qualifications as stated in the job description, including a minimum of two years of related customer service and retail experience and demonstrated basic knowledge of print and scanning processes from a print shop or document solutions environment.
The successful candidate has a minimum of two years of demonstrated experience in a customer-facing retail or service environment, including cashier and transaction processing experience, and basic knowledge of print and scanning processes gained in a print shop or document solutions environment. The position requires the ability to deliver consistent, high-quality customer service across multiple concurrent service areas, work independently at a satellite location, and handle confidential materials with discretion. Candidates must be able to demonstrate a strong track record of customer service and the ability to assist customers of all technical abilities with transactions and service requests.
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