We are looking for a Bilingual Collections Specialist to join an automotive-focused team in Markham, Ontario. In this role, you will manage customer accounts with professionalism and tact, helping to reduce overdue balances while maintaining strong service standards in both official languages. The successful candidate will combine sound judgment, attention to detail, and strong communication skills to support timely payments and accurate account records.
Responsibilities:
- Contact customers in English and French to address overdue accounts, discuss outstanding balances, and encourage timely resolution.
- Review account status and payment history to identify delinquencies, assess risk, and determine appropriate collection actions.
- Record all collection activity, account updates, and customer interactions accurately within CRM and accounting systems.
- Process payments, confirm receipts, and ensure account information is updated promptly and correctly.
- Work with internal teams to resolve billing questions, account discrepancies, and credit-related concerns affecting payment timelines.
- Monitor assigned portfolios regularly and follow up on commitments to pay in order to improve collection results.
- Use available tools and reporting resources, including account research platforms, to support collection efforts and verify customer information when needed.
- Contribute to operational improvements by supporting system-related updates or process changes tied to collection activities when required.
- Bilingual communication skills in English and French, with the ability to handle collection conversations clearly and professionally.
- Experience in collections, accounts receivable, or a related credit and payment environment.
- Proficiency with accounting software systems and CRM platforms used to manage customer accounts and activity records.
- Solid understanding of collection procedures, delinquency management, and payment processing practices.
- Strong customer service skills with the ability to manage sensitive situations diplomatically and effectively.
- Good organizational skills and attention to detail when maintaining records, tracking follow-ups, and prioritizing workload.
- Ability to assess account information, identify issues quickly, and take appropriate action based on established guidelines.
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