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to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
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part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
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adjustments can be made to help support you in delivering your best performance.
Violation Ticket Representative
Violation Ticket Representative Reference Number: 114696
Victoria Employment Type: Permanent Full Time
Hours of Work:
7.5 hr Day Shift (M-F) Posted Date: 2021/08/03
We are looking for an organized and detail oriented individual to be part of the Violation Ticket Review Unit in Victoria.
The Violation Ticket Representative plays a crucial role in the Driver Licensing Customer Support Services Department. This
role is mainly focused on scanning and processing a high volume of documents for accuracy and performing various
administrative tasks as required.
This role will also respond to various inquiries from the public regarding the administration of violation ticket disputes and
Keys to success in this role are:
- Excellent verbal skills to explain policies to our customers
- Excellent customer service skills in order to handle difficult conversations
- Problem solving skills to determine appropriate course of action
- Attention to detail to ensure accuracy in work
- Strong interpersonal skills that contribute to a positive team environment.
The above requirements would typically be met through job related skills training related to office administration as well as
customer service experience.
The candidate must demonstrate excellent trustworthiness and a high degree of integrity. A review of the candidate driver
license and/or contravention record will be completed as part of the recruitment process.
Only candidates legally entitled to work in Canada at present will be considered for this position.